Anatomy of a World-Class Marketing Organization

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MARKETING LEADERSHIP COUNCIL® The Anatomy of a World-Class Marketing Organization (v 3.0) Twenty Diagnostic Attributes 1 Market Assessment We know what drives growth in our market and in our customers’ markets. We consistently recognize meaningful trends before our competitors do. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 2 Competitive Positioning We can articulate what differentiates our products/ services from those of our competitors and communicate these in our marketing efforts. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 3 Planning Our marketing plan is created based on a clear understanding of highest-impact customer priorities and is highly adaptable to changing market dynamics. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 4 New Product Development We incorporate customer voice into the NPD process; product development resources are never committed without Marketing’s early input. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 5 Brand Development We have a clear understanding of our brand’s differentiating attributes, which we express in simple-to-explain terms. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 6 Brand Leverage and Extension We evaluate opportunities to leverage our brands based on their own growth potential and also on their ability to strengthen the core brand in the long term. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 7 Portfolio Management We rebalance our investments across our portfolio of brands/ product lines/SKUs to focus on those with the highest potential for growth. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 8 Customer Segmentation Our methodology(ies) is/ are tailored to our specific objectives, clearly communicated throughout the company, and actionable. IMPACT 1 2 3 EFFECTIVENESS 1 2 3 4 4 5 5 4 4 5 5 Business-Driver Analysis Tool Building Sustainable Differentiation Annual Customer Plan

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