Analyzing Managerial Decisions: Interwest Healthcare Corp

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1. What are the potential sources of the problem? Answer: In the case I am I hired as a consultant to help Interwest Healthcare Corp. with their ongoing problem with data entry among staff. In the case there are a few potential sources to the continuing problem. The first source could be the data entry system the company is using. Data systems in hospitals are meant to make the organizing and calculating of information easier, however, at many times these system can have a glitch or be improperly set up to meet the company needs. The second source would be the administrators of each hospital. As history and chapter 2 explains that integrity and bonuses can play a major role in the thought process of an individual. Could administrator’s change financial and data entry to look successful or to receive more funding? These are just a few reasons to look into administrators of each hospital. The third and final source is the supervisors and finance department that is under each administrator. The problem could be starting from the bottom and making its way up. Administrators depend on the information they receive from the employees under them. This point could be the cause of the inaccuracy of data. 2. What information you want to analyze? Answer: The starting point for me would be to discuss with the CFO how she became aware of the data inaccuracy among the company. Then I would want to analyze what have the administrators of each hospital did to fix the problem. After, the information I would then want to analyze the monthly financial reports, records of admissions, salary and bonuses of each administrator, government funding and regulations and financial history of each hospital. 3. What actions might you recommend to increase the accuracy of the data entry? Answer: The recommendation I would make for the company, as a whole is to conduct internal

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