When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
Jargon, slang and use of acronyms – these forms of language only make sense to people with specialist knowledge. A person who doesn’t have this specialist knowledge won’t understand the message. Dialect – people who speak English using a regional dialect (for example Glaswegian or Liverpudlian) pronounce words in different ways. Distress, emotional difficulties and health problems – some conditions,
A person with dementia is often frustrated, sometimes angry, and we need to realise this as part of their condition, and that we should not react in a way that would provide further anguish to them. They may also act inappropriately towards you or others. It can be difficult for them to understand that this is not appropriate, so the carer must diffuse the situation calmly and discreetly. A carer must always be understanding of the condition so they are able to provide the correct level of support. 4.1 Explain the difference between a reality orientation approach to interactions and a validation approach.
Communication:is a very important part of very day life, for people with sensory loss (blindness, deafness and deaf-blindness) communication can be made very difficult in a number of ways. If the people who are caring for them be it family or care worker, i they are not trained in different communication methods for example braille, makaton sign language , then the person maybe left to feel lonely, angry, they may also get agitated due to the fact they can not communicate to others their wants, needs ad feelings, this could also make the person show negative behaviour i.e. hitting them selfs or others, shouting. Information: By making sure clear, concise information is readily available n different formats; braille, large type, or spoken is essential to make sure everyone is able to understand the information that is being given. Every person will have their own needs/ methods of communication be it spoken, signed or objects such as picture cards that can be used to help them understand information.
Be accurate and specific when giving instructions. * Hearing Loss When meeting a person with a hearing problem always make sure you are facing them and that they can see you clearly. Do not turn your head away when speaking or cover your mouth. Say there name when starting a conversation and speak clearly, slowly and naturally, do not exaggerate your words or shout. If the person is hearing impaired be aware of back ground noise as it can be difficult for them to make out what you are saying.
This can be overcome by speaking to them in a plain and simple speech and a calm and collected tone and using non verbal communication methods. 3.2 Identify barriers to effective communication. Barriers to effective communication could be: - Not understanding or being aware of a persons needs, wishes , beliefs and culture. Such as not understanding/misunderstanding an individuals words such as their slang words – that’s ‘sick’, understanding that it means something bad but due to their culture it means really good. - Not ensuring communication aids, such as hearing aids, are available, switched on or working.
Personal problems and worries can lead to lack of concentration, memory loss (dementia). Poor Understanding and language differences: Different nationalities and cultural differences, understanding accents and sayings can be amusing or an ambiguity of words and meanings but again a barrier for everyone. Misinterpretation of body language could have an impact. Values and Beliefs: Everyone’s values and beliefs can create underlying barriers often without people realizing which results in different responses to how something is dealt
The first of which is a correct way of putting it, and the second way is a much more insensitive way of saying it. It is also important to make sure that we communicate the information at the correct time to prevent a misunderstanding of the message. The place and method of communication is also important in communicating a sensitive subject effectively and sensitively. The carer will need to bare in mind that there are many ways Argyles theory can switch into Shannon-Weavers at any point of the conversation because you may realise at the start the victim cannot hear you due to them being deaf, maybe they are blind and cannot see you which makes it harder to communicate. It might not just include Mrs Jones having sensory impairments; there may be a disruption if someone was to barge into the room, maybe to be nosey about the information being spoken about or for help with
ANSWER When communicating with others the content of the message must be clear ,and in clear way.When receiving must be alert to verbal and non-verbal messages. The most communication we do is by our body language. If we do not have good body language skills then we must improve that,as in crucial to understand people that way and send positive messages to others by adopting words we know,making eye contact,having a good posture,attitude,gesture,and facial expression. We must let the other person by turning to wards them ,that we have interest in listening what they have to say,and care for what they say.In a conversation must not ever interrupt the person who speaks as the ideea or answer might be deferent from ours. The factors that affect communication are: -posture: Folded arms can look defensive and discourage comunication.Friends and family often mirror the others person posture during conversation witch might feel patronising or thrightening.
Good communication and understanding of your s/u and offering appropriate feedback, they may have a hearing problem and may not get the whole conversation, making sure that there is not any other noise going on in the back ground so that you are clearly understood by either body language, attitude and signs. You can get help with translation services, advocacy service for s/u who are unable to speak for