This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
1.2 Explain how effective communication affects all aspects of working in adult social care settings. In my job I need to communicate with people all the times. First there is the service user, also their family and friends, who are likely to be involved in their care. I will also have to communicate with colleagues and with other professionals such as district nurse, doctor, pharmacist. The way in which i Communicate will be different depending on the person with whom I am communicating and the purpose of the communication.
Group discussion: Is where a small amount of people get together and have a discussion about a particular topic. Telephone: Is where one person has a conversation to another through an aid. Non-verbal communication is where the messages we send out to express our feelings, ideas and opinions without using speech. For example the use of facial expressions, signs and body language would be classed as some types of non-verbal communication. So as a health care worker it is important to recognise the person’s facial expressions, signs or body language that they are showing.
Unit 1, assignment 1 Effective communication and interpersonal interaction in health and social care Effective communication is when people share information, thoughts and opinions with each other by transmitting and receiving the message that was being shared. Interpersonal communication is when two or more people communicate mutually or non-verbally when you are in the same room as the person you are talking to. In this assignment I am going to explain why effective communication and interpersonal interaction is needed in the workplace. There are many different types of contexts where you can communicate for example you can have one to one communication or you can be communicating in a group of three or more people. The type of communication can also vary depending on who you are talking to and how you are delivering your message.
Communication with psychiatric doctors, social workers and community practice nurses is also required within a good practicing working relationship. From time to time working relationships with police, paramedics and hospital staff would be required.
Use and develop systems that promote communication L1: Be able to address the range of communication requirements own job role 1.1: Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond appropriately to the information received. Using all of these different ways of communication, aids me to develop effective relationships within my working environment.
The use of tongue when speaking is important as well. In sign language, there is a special type of sign called a directional, which is when a sign involves pointing in order to direct a sign at someone. For example, the sign for “help” is a directional, because when a person signs the word “help”, the direct it to the person in need of help. Eye contact and straight forward talking are also important in deaf communication. Group norms are also a part of the deaf culture.
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
Unit 1 Task 2 This booklet will explain to you how factors may influence communication and interpersonal interactions in health and social care settings. I will also be explaining, reviewing and evaluating strategies that are used to overcome these barriers to effective communication. We will cover barriers associated with aggression, submissiveness, assumptions, sensory impairments and disabilities, emotional difficulties and communication and language needs. It is also very important that we address how they can be overcome. Communication With the intention of communicating, individuals must efficiently go through a process with the other person in order for the communication to have worked correctly.
The patient needs to understand the healthcare professional in order to receive the best possible care. Some types of communication are: Verbal communication - This is the tone of your voice, the words you choose and figurative language. Verbal communication can be whispering, shouting or talking normally. Non-verbal communication - This is a behavioural communication that involves hand gestures, facial expressions and body