An Investigation of the Business Effectiveness of the National Airline, Air Namibia

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THE INTERNATIONAL UNIVERSITY OF MANAGEMENT [AN INVESTIGATION INTO THE BUSINESS EFFECTIVNESS OF THE NATIONAL AIRLINE, AIR NAMIBIA] BY Esther Ndapandula Uugwanga IUM 0702942 A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF BACHELOR OF TRAVEL, TOURISM AND HOSPITALITY MANAGEMENT Supervisor: Mr O. Chimhangwa January, 2013 Acknowledgements I wish to thank God Almighty, my strength and fortress, for the successful completion of this research project. ‘’ Finally, my brethren, be strong in the Lord, and in the power of his might,’’ Ephesians 6:10 Many thanks to my husband Caxiala, for believing in me and for the ‘’ all round’’ support you availed - Muinto Obrigado. To my beautiful son Usain Micah for the sacrifice you made during the hours of my absence from home while I undertook this research. Thank you. Special thanks to my supervisor Mr Omega Chimhangwa for clarity in the directives (through the comments you made) in the early stages of this research. Last but certainly not the least; I would like to thank my Grandmother Esther Shikongo. TABLE OF CONTENTS Page 1 Introduction and Background to the Study................................ 6 1.1 Introduction................................................................................... 6 1.2 Background................................................................................... 7 1.3 Statement of Problem................................................................... 7 1.4 Objectives of Study....................................................................... 9 1.5 Research Questions....................................................................... 9 1.6 Significance of the Study................. ............................................ 9 1.7

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