Amazon.Com’s E-Business Model

1543 Words7 Pages
Lost Identity: In July 1995 Amazon.com opened its virtual doors on the World Wide Web to offer consumers “Earth’s Biggest Selection.” One of the main goals of Amazon.com is to become the Earth’s most customer focused company for three key customer areas: consumers, sellers, and developers. Since Amazon.com does not have its own products to sell it is considered a third party seller. When Amazon.com originally entered the marketplace it was known only for selling books. By expanding into different markets Amazon.com now sells numerous items to include music, DVDs, hair products, toys, electronics, software, video games, home improvement products, laboratory and technical supplies just to name a few. Now it is one of the world’s leading online retailers. The consumer has come to know Amazon as the place to go to find whatever they are searching for at reasonable prices (Amazon-Annual Report, 2009, Page, 11). Amazon.com serves the consumer through their retail websites and because of their focus on selection, price, and convenience they make it possible for millions of exceptional products to be sold by third parties across dozens of product categories. While Amazon.com offers many selections from many different categories they make every effort to offer customers the lowest prices possible, fast, trustworthy performance, and timely customer service (Amazon-Annual Report, 2009, Page, 11). Expanding into the other markets has only aided in making Amazon.com a household name. This decision has not had a negative effect on Amazon.com as it has made it more assessable for the consumer to log into one website to search for what they need. By offering the best prices, staying customer focused and allowing previous customers to posts their comments in regards to how efficient the third party they ordered from was, only gives the consumer more options as to
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