All Nvq 3 Mandatory

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LEVEL 3 DIPLOMA IN HEALTH AND SOCIAL CARE (ADULTS) Promote Communication In Health, Social Care Or Children’?s and Young People’?s Settings UNIT SHC31 (EDI UNIT - CU1530) LEVEL 3 DIPLOMA IN HEALTH AND SOCIAL CARE (ADULTS) Some of the units/assessment criteria are competence based. This means that it is linked to your ability to competently perform a range of tasks connected with your work. These assessment criteria(s) will require your assessor to observe you in a real work environment and for you to demonstrate your occupational competence. In QCF, the units have been broken down into learning outcomes and under each outcomes are the assessment criteria. So, do note that where the assessment criteria indicate words such as demonstrate, show, assess or work with (etc.), and you are not expected to answer such as a question but to be observed by your assessor or work place testifier. Introduction: Promoting effective communication and relationships Effective communication in is needed in order to ensure that care improves the quality of people’?s lives by addressing a range of needs. Through effective communication care workers can develop relationships with individuals in their care which will assist the caring process. People who use services: •? May speak different languages •? Can have hearing loss or limited vision •? May find it difficult to speak •? May have limited understanding These people may have difficulty communicating with care workers; this is a barrier, which needs to be overcome. Care workers need to be aware of a variety of ways of communicating with others, to ensure that clients receive the correct care and treatment that they require. LEVEL 3 DIPLOMA IN HEALTH AND SOCIAL CARE (ADULTS)

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