A person with dementia is often frustrated, sometimes angry, and we need to realise this as part of their condition, and that we should not react in a way that would provide further anguish to them. They may also act inappropriately towards you or others. It can be difficult for them to understand that this is not appropriate, so the carer must diffuse the situation calmly and discreetly. A carer must always be understanding of the condition so they are able to provide the correct level of support. 4.1 Explain the difference between a reality orientation approach to interactions and a validation approach.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
In this scenario it is important that you use their preferred method of communication. This can be sign language, makaton, or any other type of method that will ensure both you and the service user know what is being said. If you do not have the right equipment in the setting to help communication be effective, the service user may feel discriminated against as you are not providing for their needs. In health and social care settings, it is important that you provide equipment for everyone so that no one feels discriminated against. Language barriers can cause people to feel discriminated against, meaning that they make feel unhappy and uncomfortable in the setting.
2.1 Explain how people may react and respond to receiving constructive feedback? When people have been given constructive feedback some people take it in a good way and listen to the feedback to try and improve on their work, but some people get defensive and take it as a dig at their work and choose not to follow the feedback. 2.2 Explain the importance of seeking feedback to improve practice and inform development? It's important to seek feedback to identify what is working well, identify areas for
Others may include • family • advocates • team members • line manager • specialists • others who are important to the individual’s wellbeing. The plan may include: • goals (short, medium and long term) • the type and level of support needed to achieve goals • roles and responsibilities • ways to address any associated risks • ways to monitor the plan. Active participation is a way of working that recognises an individual’s right to participate in the activities and relationships of everyday life as independently as possible; the individual is regarded as an active partner in their own care or support, rather than a passive recipient. Agreed ways of working will include policies and procedures where these exist. Assessment methodology Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Promote Communication in Health, Social Care Setting | HEALTH AND SOCIAL CARE LEVEL 3 Unit CU1530 | This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. | | Leaners Name: Sandy Whiting Leaners Name: Sandy Whiting Work Book One Work Book One Unit Covered | 1. Understand why effective communication is important in the work setting | TASK 1 1.1 Identify and explain four different reasons why people communicate.
Unit 32 Principles of personal development in adult social care settings 1. Understand how to reflect on practice in adult social care 2.1 Explain what reflective practice is Reflective practice is simply the process of reflecting on something you have done or a task you have undertaken, looking at it from different perspectives and seeing if you could make any positive changes. 2.2 Explain the importance of reflective practice in continuously improving the quality of service provided Reflective practice is important as it allows you to identify area you need to improve. It also means reflecting our own values, beliefs and experiences which shape our thoughts and ideas. 2.3 Explain how standards inform reflective practice in adult social care Be aware of how your previous experiences personal attitudes and beliefs may affect the way you work.
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.
This makes communication challenging and the care worker needs to learn strategies to improve her sensitivity. Some staff will work with clients with dementia and need a background in this area, to make them better workers and more effective communicators 1.2 - It is important to ‘lead’ in a proactive way, so that