Albertsons Work on Employees

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ALBERTSONS WORKS ON EMPLOYEE ATTITUDES THEORETICAL BACKGROUND Albertsons, a huge grocery and drug store competes in a tough business. Wal- Mart as its competitor is taking Albertsons’ market share. When sales and profit of Albertsons decline, it hired Larry Johnston to improve its business. Johnston had worked with GE before joining Albertsons and he was very much influenced by a training specialist named Ed Foreman during his time with GE. Johnston was sent to Paris to fix the European division of GE Medical Systems that his predecessors failed to improve. But Johnston took different approach like acquisition and closing down of inefficient plants and moved the factories to Eastern Europe to take the advantage of lower labor cost. After this, he had given responsibility to Ed Foreman to train the work group. Within 3 years, the division was making a profit of $ 100 million. Motivation and attitude training provided by Ed Foreman was the main success factor. He provided 3 days training to employees including inspiration discourse, yoga, exercise etc. He believes that attitude is the most important thing for the success at workplace. Johnston also believes Foreman’s program and allocated annual budget to conduct this kind of training program with Albertsons too. He considers attitude as the most important thing in dealing with customers and retaining customers. This kind of attitude training program was conducted in Albertsons and its network. Many mangers took part in this training and later these managers trained their subordinates too. OB CONCEPTS, THEORIES RELATED TO THE CASE Attitudes are evaluative statements, either favorable or unfavorable about objects, people or events. They reflect how we feel about something. In order to fully understand attitudes, we need to consider their fundamental properties or components. Cognition, affect, and behavior are

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