My thought on this is that the lawyer is feeling sorry for Bartleby. The lawyer believes that the refusal means that something has disarmed him. It is more of a confusing for the lawyer because he knows what the potentials of the character, the lawyer even starts to blame himself for Bartleby’s refusing to do anything. Bartleby never leaves the office so the lawyer begins to watch him carefully. Why is the lawyer so concerned about the change in his behavior?
Though John had sympathy for the family pressures she was facing, but her unpleasant behavior was affecting the efficiency of the entire team and the organization. On the other hand, Andy another employee with CES and a team member for the waste management committee, made it worse by creating negativity in the mind of Vincent on the very first day of his office. Vincent resigned his earlier job because of the internal politics and did not want the same issues again. Vincent tough tried in altering Gwen’s job description but knew she won’t be satisfied with that too. John’s inability to anticipate issues and take up steps to resolve the conflict arising due to the Vincent’s presence is harming the output of the organization.
(pg 343)” In this case, there was an evident purpose to relay a message. First because the manager felt that I, as his assistant, was not delivering a service that he needed. The second purpose was the information required by the Human Resources department. There was communication on their part, but, the supervisor did not respond. Third was the need for me to know not only that there was a dissatisfaction with my work performance, but, also that there would be consequences that affected my job.
Hindering it? Explain using concepts from the text. Jim’s negative self-concept is hindering the interaction between Jim and his father. Jim’s view of himself is being influenced by his father’s view of him to an extent. Because both perceive Jim’s skills so differently, a line of communication must be opened.
These individuals are proficient in their old methods and felt that there is no need to change. Additionally, they did not have the required KSAs to learn the new system and the learning environment did not permit learning to occur resulting in resistance. In this case, peer support was the major cause of this resistance. The case mentions that the managers excluded Rick from informal discussion groups; this indicates that he was not accepted by most people. According to Blanchard & Thacker (2007), the effect of group dynamics can influence individual group members’ behavior and motivation.
He also isn’t paying attention to him. To rectify this, the care professional should be aware of the service user’s needs. A fault in this care professional’s strategy of communication is that he is using jargon the patient will not understand, this could lead to confusion and the patient being unclear of what needs to happen. There is no contact being used which could give the patient the non-verbal signal that the care professional does not care or respect the patient. There is also a computer in between them which could distract him.
We often find ourselves criticizing the way a message is presented and ignoring its content or value. We don’t like the message being “read” to us, we find the speaker lacking in experience, or we don’t care for the negative tone of the boss. Our listening focuses on delivery and approach.
If you don't have any values or respect then the people at the work place won't respect you at all causing you or any person to feel uncomfortable and work won't get done because there is no confidence. My values, beliefs system and experiences could have an impact on the work I am doing with residents if I do not Have an awareness of my own values etc. This may be because we find it difficult to accept other people values and beliefs, we might feel that are the right ones and paths they have chosen are the ways to successful rehabilitation. 5. Explain how people may react and respond to receiving constructive feedback (2.2.1) Constructive feedback is feedback that is helpful.
Explain the factor affecting communication in the case study. |The factors that is affecting communication in this case study is anger of the resident and dementia, Bill forgetting things. Bill has | |dementia he cannot remember where he is and who he is with. Because Bill feels scared and unsecured in the home because of his illness | |dementia he forgets who he is with and this leads him to be angry on people around him, he thinks residents and staffs he’s with are | |strangers and he wants them to leave him alone. Bill is agitated he takes his anger on people around him, one of the staff member Tony | |uses his strategy to calm Bill down when he is angry.