Acute Rehab Services Case Study

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Session C8. Acute Rehab Services Assessment. Adrienne Elberfeld, Black Belt, Operations Improvement department, Virtua Health. In the year 2000, Virtua Health made a strategic cultural decision as an organization to implement Six Sigma to reduce the variations throughout the organization in order to better meet the needs of their customers. Three years ago, two hospital systems merged to create Virtua. The rehabilitation departments were some of the first to integrate their services throughout the organization. The opportunity to have an integrated team of physical therapists from multiple sites, nursing and case management personnel, and leadership to serve as change agents utilizing the tools of Six Sigma, combined with the use of CAP and

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