The main purpose of stage one is to build a non-threatening counselling relationship, help the client explore their situation and then be able to focus on chose issues. At this point the helper/listener helps the client to identify problems and then assess their own resources. At this stage most people are reluctant to change and may resist. Through positive exploration of new perspectives and constructive challenges to rooted negativity the client is able to move to the next stage. Some of the stage one exploring skills include; Open ended questioning, silences, focusing, empathy, paraphrasing, structuring and summarising.
You can always tell from a person’s eyes whether or not they are still listening or have tuned out of the conversation. Active listening: This means that we give the person that we are listening to our undivided attention. Listening is a skill that requires constant awareness and reflection on the part of the listener. QUESTION 3. There are several ways to modify your communication to meets the varied needs of your clients.
Chatrooms and Instant Messaging. 2. Explain why two way communication is important for individuals with sensory loss When communicating with someone who has a sensory loss, make sure you talk to the person directly, even if there is an interpreter there. Make eye contact and talk in the same respectful tone you would use with others. [ Use a natural tone of voice and gestures.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
Written word, verbally, sign language. 2.2: When prompting effective communication it is very important to keep an eye to eye contact and also speak slowly and clearly so the individual understand exactly when one is trying to say, some of the factors to consider would be using picture communication to communicate feeling, wants, needs and choices, but most of all is to allow an individual to respond before responding to them. 2.3: Range of communication and Styles methods are * None verbal communication – Not using word. * Body language communication – Communication via movement, eye contact. * Facial expression – Feeling expressed by the face gesture.
However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
Then we need to empathize with the person, understand what they mean, an ask/encourage the person which we are listening with. When we question them we are showing them that we are listening/encouraging them to give their opinions on the subject. Last but not least paraphrase/summarize what our counterpart has said. When we repeat their ideas it helps the other person that we understood/listened. Finally don't interrupt when the person is talking.
The talker-listener card (TLC) was created to be used as foldable third person who purpose is to keep us honest and remain on target without losing focus. The goals of talker-listener card is to remind each person to take turns listening and talking to one another. Taking turns talking and listening prevent arguments from taking place, but at the same time allows the person to focus the view points of the speaker. Petersen went on in further detail on to explain in a deeper aspect of the flat brain theory in a deeper perspective as well as more in depth explanation of the talker-listener card and it usefulness in communication. Touching on more listening techniques in later chapters he offer three technique to help improve are listening techniques.
I provide active support to individuals to enable them to express their communication needs, views and preferences by making available any equipment that is required e.g. pictures, hearing aids and devices or speaking utensils. When talking to individuals I provide active support by understanding the communication difficulties of the individuals and I am patient and allow them time to express themselves when they feel comfortable to. If a misunderstanding takes place, I work with the individual to find a set communication method which will clear up the problem. 3.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.