Active Listening Essay

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Ivey, Allen E & Ivey, Mary Bradford. (2003) Intentional interviewing and counseling : facilitating client development in a multicultural society. 5th Ed. CA : Thomson/Brooks/Cole Ch. 5. "Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening", pp. 124-147. CHAPTERS Encouraging, Paraphrasing, and Summarizing: The Skills of Active ~istening /-low can these three skills help you and your clients? Mdjor tlmct[ol1 Clients need to know that the interviewer has heard what they have been saying, seen their point of view, and felt their world as they experience it. Encouragers and restatements, paraphrases, and summarizations are basic to helping a client feel understood. Once clients' stories have been truly heard, the clients can be much more open to and ready for change. Knowledge and skill in these dimensions result in the following: Clarifying for the client what he or she has said. Clarifying for the interviewer what the client has said. By feeding back what you have heard, you can check on the accuracy of your listening. it.. Helping clients to talk in more detail about issues of concern to them. it.. Helping an overly talkative client stop repeating the same facts or story, thus speeding up and clarifying the interview process. it.. it.. secol1dary tlmct[oYlS 124 CHAPTER 5 Encouraging, Paraphrasing, and Summarizing: The Skills ofActive Listening 125 INTRODUCTION: ACTIVE USTENINfjListening is not a passive process. Whether using attending skills, encouraging, paraphrasing, or summarizing, you are actively involved in the'interview. You do not just sit and listen to a story. Active listening demands that you participate fully by helping the client enlarge and entich the story. It requires that you are able to hear small changes in thoughts, feelings, and behaviors. It asks that you walk in the other person~s shoes.
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