The relationship begins to grow and the listener more actively confronts and challenges the speaker. Building the relationship through listening and listening skills, reflecting, paraphrasing, using unconditional positive regard, empathising, challenging and tracking the client through their process helps to create trust in the relationship and will enable the client to go much deeper into expressing their thoughts, feelings, emotions and behaviours. End – Brings back the emotional safety. If not conducted sensitively and competently can undermine any previous established work. Emphasis is on reviewing, consolidating, saying goodbye and shifting success to client.
Some of the stage one exploring skills include; Open ended questioning, silences, focusing, empathy, paraphrasing, structuring and summarising. Stage two is about Helping the client Establish Aims and Goals.The primary purpose being to facilitate the client in developing an objective understanding of their situation. Here the helper/listener assists the client/speaker explore their options and possible goals. By establishing what the client/speaker really wants and needs they are then encouraged to consider new perspectives and possibilities auctioning those that are realistic. By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise.
However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
Then we need to empathize with the person, understand what they mean, an ask/encourage the person which we are listening with. When we question them we are showing them that we are listening/encouraging them to give their opinions on the subject. Last but not least paraphrase/summarize what our counterpart has said. When we repeat their ideas it helps the other person that we understood/listened. Finally don't interrupt when the person is talking.
* Their contributions help to clarify problems and identify and assess possible situations. * They acknowledge and discuss viewpoints of others constructively. * They give clear, concise and accurate information about decisions made at the meeting promptly to those who need to know. Q2. Describe how to communicate effectively with colleagues.
This could also affect the relationship we have with the servicer users. Effective communication can help establish trust and confidence from those we support. Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1) Compare ways to establish the communication and language needs, wishes and preferences of an individual. When meeting a service users for the first time it is important to address the service user by their name and to introduce yourself.To be able to establish any communication with an individual we need to
I provide active support to individuals to enable them to express their communication needs, views and preferences by making available any equipment that is required e.g. pictures, hearing aids and devices or speaking utensils. When talking to individuals I provide active support by understanding the communication difficulties of the individuals and I am patient and allow them time to express themselves when they feel comfortable to. If a misunderstanding takes place, I work with the individual to find a set communication method which will clear up the problem. 3.
Second, is active listening, to become an active listener you have to “respond to feelings, encourage the speaker to get in touch with his or her own thoughts and feelings by phrasing what was just said, ask questions and give your undivided attention.” (Roland, 2000) These are some steps that researcher recommend for active listener. And lastly “Active listening techniques are especially useful in the counseling process as the supervisor attempts to ferret out problems.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
The effective and controlled use of paralinguistics and body language ensures that the desired message is expressed effectively and assists in the audience’s interpretation of the presentation. These skills will alleviate the speaker’s anxiety and enhance the audience’s attention. Public speaking is used to convey a message to the listener/s and the process can be amended by discovering information about the audience, allowing the speaker to create a bond with the audience. (Seiler and Beall 2011: 178) refer to audience analysis as ‘the collection and interpretation of data about characteristics, attitudes, values, and beliefs of an audience’. An inquiry of the audience can be made through direct observation, making an inference from the observation or data collection.