Sincerely Yours is a small shop that has only a few employees. I have noticed while shopping here for some time now that there are two employees at a given time that seem to work together and communicate efficiently in order to supply the customer with the best service possible. One employee will run the register while the other will wander around the store and help the customers shop or guide them in the right direction of what they are looking for. Business Commerce is the process in which people will exchange products, goods, and services. These items are items that the consumers are asking for and are in a high demand for which brings us into the store to shop or even browse because we know that there is always some new merchandise that is put out.
It is owned and operated by the pharmacist and they are in charge of every aspect. They hire the employees, work with the different vendors that bring product into their store, they have a hand in the marketing of their business, and sometimes even handle the payroll. Some owners do hire an outside firm to handle their payroll needs, but there is a few that does it themselves. Being there is no other management than the owner; this would make it a horizontal structure
Each employee is trained in a particular department; this is advantageous because employees can offer customers expert advice. At the same time this can be a disadvantage; with employee turnover it can be costly to retrain employees. As I was checking out, I was able to witness Home Depot’s means of concurrent control. A new cashier was being shadowed by a more seasoned cashier and was receiving simultaneous performance information on what she was doing wrong and right. An example of feedback control used by Home Depot is the customer satisfaction survey printed on
Khanthary Singnhoth Case Study Week 1 March 22, 2015 HRMG 5800 Tanglewood has developed into a chain with quality products for their customers. If they are to succeed more they must staff their stores with productive, skilled, and knowledgeable employees. Therefore, a KSAO would be perfect to staff the locations accordingly. If the company needed to staff for the retail stores then would benefit from using a KSAO to help select candidates who are appropriate for that position. To work in the retail location the employees should be knowledgeable on the goods sold, have great customer service skills, and have the ability to sell the product exceptionally well.
An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference. Organizations continue to look for ways to prepare employees for changes in the company. Changes does not always extend just to employees, it involves customers also. The introduction of new products and services, technologies, and routines does not consists of internal memos and meetings, it ventures on to computers and videos. The quality of services that is an employee gives to a customer is the reason why customers return to the company.
Sierra Group also uses assigned dedicated project manager to coordinate customer request while IMS utilizes a single service center to handle all customer requests. Each company has similarities and differences in the organizational structure. Each organizational structure is responsible for different task. The organizational structure of the human resource department is an example. The human resource department has to assure there is recruitment of skilled employees to fit into open positions.
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
Felipe is the second candidate with a more participative type management style which helps in the interaction with fellow employees and patients as well. His knowledge with managed care companies gives him the understanding of the policies and changes affecting reimbursements. His involvement with community gives him integrity and the connection in understanding how people are motivated. The emphasis he puts on how deeply he cares of what people think of him can be a downfall, not all decisions are well received. Amanda, the third candidate, with her professional management style might benefit the business aspect of the center.
Tanglewood is a company that is also known to have an employee participation philosophy, such as; a strong base for employee participation. The HR practices reflect the historical practices that has been shared between stores since its establishment. The practice of employee participation has gained the loyalty of employees, supervisors, and managers of the company. Here lately there has been a concern of other competitors gaining an edge on Tanglewood, along with some incongruences of the practices and philosophies of the company that have been causing a few problems in the different regional locations.
Many cultures and nationalities have blended into a global melting pot. Today’s world is all about diversity. Different values encompasses race, gender, age, personality, education, and more. The role of values and ethical criteria’s of decision making is increasingly becoming relevant in business today. The William Institute Ethics Awareness Inventory self-assessment is a tool that everyone can benefit from.