Aaet5R4T54 Essay

892 Words4 Pages
i ----- ICS - case NESTLE 1) Describe what is meant by market orientation. Market orientation is defined as a business approach or philosophy that focuses on identifying and developing the stated or hidden needs or wants of consumers. Besides, market orientation attempting to tailor products to meet the demands of customers and can be thought as a coordinated marketing strategies between a company and its customers. Referring to the case study, market research showed that NESTLE’s customers is interested to get information about its brands and require more information about what they eat and drink. The customers felt this information should be supplied as part of the product. Furthermore, consumers wanted the information in a form they could easily understand. To fulfill the requirement from consumers, NESTLE choose to placing the ‘Guideline Daily Amount’ (GDAs) symbols in a visual form on the front of packaging. This can gives consumers the information they need immediately. In conclusion, with an increasingly global economy and more and more choices for consumers, NESTLE has showed they are willing to adapt their market orientation to stay competitive. 2) Using an example, explain what is meant by business ethics. Business ethics can be define as the moral principles or values held by those people within the organization such as employees, management and board of director. Business ethics are implemented in order to ensure that a certain required level of trust exists between consumers with businesses. Business ethics are often guided by law, while other times provide a basic framework that businesses may choose to follow in order to gain public acceptance. For example, Nestle developed the “Guideline Daily Amounts” (GDAs) and put it in a visual form to the front of its products. This helps consumers to recognize and understand the nutritional

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