A Brief Overview: the Operational Environment Assessment Model

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A Brief Overview of The Operational Environment Assessment Model Author: Sheila Buyukacar (Bennett) Source: AFTIT Masters Thesis, 2001 The Operational Environment Assessment Model is a combination of several different techniques common in business management. This analysis approach combines an overall customer oriented and process focus from business re-engineering, the identification of a policy’s characteristics of mission and its surrounding environment is incorporated from strategic management, and guidelines to identify tangible deliverables and activities are included from basic planning steps. Three key components are used to assess a policy’s organization. These components are the policy’s mission or expected result, its environment (external and internal), and the desired or resulting deliverables, activities, and events of the policy (Goodstein, 1993: 17-18). These key components are incorporated into the policy assessment model which is depicted below in Figure 1. [pic] Figure 1. The Operational Environment Assessment Model The two underlying factors of this analysis model is its customer and process focus. In addition to being used in the beginning stages of any investigation, this customer and process focus can be continuously used and applied throughout the analysis to ensure the overall data collection, comparisons, and analysis is properly focused on the customer and the associated processes. When formulating its mission and the ensuing and accompanying functions, the analysis must answer four basic questions. Table 2 outlines both the generic questions as suggested by Goodstein and policy-specific questions used for a policy focused analysis. Table 2. A Summary of Mission Formulation Questions | |Mission Formulation—Questions to Answer

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