80-20 Regulation Essay

Diversity in the workplace The effect of diversity management on job performance of foreign employees in Curaçao

Spring 2012

Table of Contents

Introduction 3
Chapter One 6 1.1 Literature review 6
Chapter Two 8 2.1 Methodology 8 2.1.1 Participants 8 2.1.2 Instruments 8 2.1.3 Procedures 10
References 11

Introduction

Since the opening of Hyatt Regency Curaçao (HRC) in 2010, their workforce has been consisting of foreign and local employees, causing cultural diversity. Diversity is a very broad definition. “Every human being’s individuality contributes to diversity“ [ (Leuger) ], the main categories which comprise diversity are as follows: 1. Gender 2. Nationality and Ethnicity 3. Social Class Background 4. Sexual Orientation 5. Age 6. Mental and Physical Capability 7. Religion / Worldview
The different aspects of diversity are shown in [ Figure 1 ]:

Problem statement:

Figure 1 Implementing Diversity by Marilyn Loden

The surface level of cultural diversity would be represented by differences in race/ethnicity and heterogeneity; all these refer to physical features. Deep level cultural diversity refers to attitudinal differences, for example personalities, attitudes and values. As people continue to work together and interact, deep-level attitudinal similarity and differences become more important than the surface-level dimensions, when we try to improve our understanding of how diversity affects the functioning of work groups. (Addison, 2006)
In response to the growing diversity in the workforce around the world, many companies have instituted specific policies and programs to enhance recruitment, inclusion, promotion, and retention of employees who are different from the privileged echelons of