I organise all training within the home and have to ensure that staff are fully aware of courses they need to attend, when the courses are and when they have been confirmed on the course. I am able to do this by ‘advertising’ the course via posters and in the staff communication book, liaising with Head Office to book candidates via email and then notifying staff once confirmed. 1.1 Explain how you have supported effective communication within your own job role In my role I ensure that the residents preferred method of communication is being used at all times. A lot of our residents have reduced hearing and so I need to make sure that staff are addressing them in a suitable environment with limited distractions/interruptions. We also have several residents with a form of dementia which can make effective communication quite challenging, it is my responsibility to ensure that each residents care plan
This is done with discussion with all previous carers/agencies. I have experience of monitoring non-verbal communication, body language, the use of pictures or the written word, electronic key pads and basic signing. By maintaining even behaviour charts to assess a pattern of needs communication is effected. Once a client is in my care, at various times I communicate their changing needs to multi-disciplinary agencies and their family/advocate. This is done verbally, in writing-by letter, fax and securely on a computer.
1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them.
I will often email staff their newsletters and meeting minutes. Written Memos – these are written when a message is taken for a staff member or if I want all the staff to have a piece of information and I have been unable to have all the staff attend a meeting together where this information would have been delivered verbally. Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance. I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies.
1.2 The care contributes of safeguarding or protection of the people in my care is to protect them from sexual, physical or emotional harm by main ting a safe environment where they feel safe and able to talk to myself or staff about anything they feel is not right or concerns them or their families have about the care being proved. There is paper work in place to stop such thing as behaviour charts and working in pairs to be able to observer each in work. This helps to ensure against risk of allegation of misconduct or abuse. And to make sure that we preserve the respect and dignity of all that I care for by treating them the way I would like to be treated. Know how to address conflicts or dilemmas that may arise between an individual’s right and the duty of care.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
FACILITATE PERSON CENTRED ASSESSMENT, PLANNING, IMPLEMENTATION AND REVIEW UNIT; HSC 3020 1.1 It is important to take a holistic approach to assessment and planning of someone’s’ care and/or support. Holistic means to take into account every aspect of a person so for example not just their physical needs but how these needs affect them emotionally. This is exceptionally important as by looking at every aspect of a person’s needs I am able to provide them with the very best support and care planning that I can offer. 1.2 Whilst conducting a support plan with a tenant I support them to take the lead when planning any support needed. I do this by encouraging them to speak freely and asking open ended questions and leading questions such as “and how would you do this/that without support” and “how do you think you could manage?” I would ensure that the tenant was comfortable in their surroundings which in turn would put them at ease and enable them to talk more freely about any issues that they have enabling me to provide them with the best care and support.
All staff attend handovers and pass on information both in writing in communication books and care plans and verbally in handovers and when needed. To complete accident and incident forms and referrals .Keep Managers and work colleagues informed of current situations. Individuals communicate with carers to express their needs and preferences and we ensure that they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their
During this I meet on a one-to-one basis with my supervisor – usually a senior support worker. We use a set format supervision which has different sections, one being a section to review tragerts previosly set and one for new targets to be set. I am able to reflect and discuss where I feel my stregths and weaknesses lie and areas I feel I need to develop. Proir to my supervisions my supervisor would have gained feedback from other staff – usually other senior support staff or nurses regarding my work actuvities. As part of my framework I have to obtain witness testimonies to evidence that I have completed
Client Paper BSHS 305 December 13, 2013 Everyone deals with problems on a daily basis, it is a part of life and everyone deals with problems differently. Those problems some people view as simple, could be a crisis for others. As a human service worker, you have to understand your clients in order to know how to proceed with the issue at hand and to use different skills in order to effectively help your client. There are a range of problems that a client may have that could be just one problem or many problems because of one problem. Some problems are easily taken care of while others are long term and take time to solve.