4222-201 Essay

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QCF Unit 21 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Level 2 This is a mandatory shared core unit worth 3 credits This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication with a range of people in such settings, and ways to reduce barriers to communication. It also considers issues of confidentiality. Please refer to your standards for support and guidance for this work pack. Outcome 1 Assessment criteria 1.1 Complete the diagram below identifying reasons why people communicate. People communicate for different reasons * To show their feelings * Emotions * Pain * Opinions * fear Outcome 1 Assessment criteria 1.2 Complete the table below stating different communication methods and why these are important in your working day. The first one has been done for you. Situation | Explain the benefits of this communication method. | Daily Diary | Making parents aware of what their children has done throughout the day e.g. food, sleep, nappy changes, | Staff meetings | Staff meeting ensure a continuity of care to our clients, and makes all staff aware of the current needs & situations of our clients. | Communicating with parents at arrival | To keep parents updated on their child’s behaviour, performance & achievements | Communicating with colleagues | By talking to them face to face to make them aware of some changes In a client’s needs also by documenting any changes. | Outcome 1, 2 Assessment criteria 1.3, 2.1 Explain why it is important to observe individuals reactions when you are communicating with them and how this will help you to identify their communication and language needs, wishes or
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