301: The Importance Of Communication In The Workplace

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301 Cert 1.1) People communicate for different reasons, to portray their feelings, emotions, pain, opinions. The communication could be professional or personal. It is important within a social work environment that information is recorded in a care plan as it may be called upon for legal reasons. All communications are confidential and on a “need to know” basis. Communication between colleagues is essential as this ensures a continuity of care for the residents; also staff is aware of the currents needs, help and support the residents within the home. 1.2) Communication can lead to good or poor service within the home. Good communication with the residents encourages participation in activities therefore promoting equality within…show more content…
2.2) I would consider the factors when I am communicating, I would make sure the environment is appropriate for communication this could be the television in the residents room is far to loud for them to hear me, so I would use body language or a signal for them to acknowledge that I am wanting to talk, so they can turn it down so they can hear me hen turn it back up after I have communicated with them. I would have to know if my resident has the ability to understand me, will I have to adapt my communication by speaking louder or use gestures. How will my resident respond to me, is it going to be formal or non formal. 2.3) We all use two types of language systems these are verbal or spoken language and non-verbal communication or body language. The Eyes- often called “the windows of the soul”. I can sometimes understand the thoughts and feelings of a resident by eye-to-eye contact. Our eyes get wider when we are excited, or when we are attracted to or interested in someone. A fixed stare may send the message that the resident is angry. Looking away is often interpreted as showing
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