201 Understand Why Communication Is Important in Health and Social Care

850 Words4 Pages
201 - Principles of communication in adult social care setting | | 1 - Understand why communication is important in adult social care settings | | 1.1 Identify different reasons why people communicate. . To have our needs met . To show emotion . To fulfil expectations . To share information . To be social/interact | | 1.2 Explain how effective communication affects all aspects of working in adult social care settings. * * Good communication between carers and clients will allow the carer to understand the client’s needs and preferences (which could be based on beliefs, values or culture) enabling them to provide the best possible care. Good communication can also lead to them being willing to confide any problems or concerns that they may have and highlight any potential problems that could be developing or have already developed. Good communication between colleagues can enable a better work environment, carers know what has been done and needs to be done making the following shift able to give continuity of care. Good communication with other professionals can help them understand what they need to provide or help with for the client as part of their duty of care. * | | 1.3 Explain why it is important to observe individuals reactions when communicating with them. It is important to observe the reactions of an individual as body language can often tell us more than the verbal communication and show us how an individual is feeling. It is also important to observe the reactions of an individual so you can determine how they will react to the situation and be able to prevent any confusion and frustration which may lead to challenging behaviour. | | 1 Understand how to meet the communication and language needs, wishes and preferences. * | |

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