2.4 Suggest Ways of Improving the Communication Process in Health and Social Care Setting

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While on my work placement in Daily Care Home I think that the communication process staff-residents and staff-other professionals is very effective. Staff and management is in constant contact with doctors, hospital staff and resident’s family members or friends. Meetings with all employers are on a regular basis so all subjects are recorded and passes on to staff management. It is also made sure that residents are informed about organizational or structural changes within organization. They are invited to the meetings with personnel and discuss any transformation. Very important is to have regular contact and meetings with maintenance staff and contractors as it is vital for health and safety to check for all electrical boiler systems, testing off all electrical appliances and general up keep of the building. Fire officers should regular inspect extinguishers and fire alarms. Up until now I have no experience of this side of the company. On this matter I would suggest a better communication with domestic staff as some of residents are complaining that they don’t get back from the laundry their personal belongings like clothes and bed linen. That causes dissatisfaction and, as a final result, might cause lack of trust. Every resident is treated as an individual. The activity coordinator asks each of them about their preferences and the most favourite way to spend time so she could arrange to make it happen. I have also noticed that all ‘rules’ of verbal and non-verbal communication are observed. However, a certain member of staff seems to be not open for interaction and answers or communicates in passing. Also when interacting directly with a resident- doesn’t keep an eye contact just looks away instead. In this situation I would suggest an obligatory basic communication training session for all staff to improve their performance and strengthen

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