Help
Billing Questions
- How do I cancel my subscription?
- Please go to the cancel account page.
- Can I have a refund?
- We issue refunds on a case by case basis. Learn more about our refund policy.
- Why was I re-billed?
- You most likely signed up for one of our recurring memberships. You will be billed until you cancel your account.
- When I cancel, how long will my account be active?
- Your account will be active for the remainder of your subscription. For instance, if you signed up for the monthly membership on September 1 and you canceled on September 15, your account would still be active until October 1.
- How do I change my plan?
- Please login to your account and click the "modify billing information" link.
- When is my next billing?
- We bill your account every thirty days. So, if you signed up on September 1, you would be billed again on October 1 (unless you cancel your account).
Help with the Site
- I forgot my account information. How can I retrieve it?
- Please visit the forgot password page.
- How do I submit my own essays?
- You can submit an essay when you create your account or if you are already a member, you can visit our essay submission form.
- How do I copy a paper to my computer so I can reference it offline?
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- Highlight all of the text by clicking the "Highlight Text" link above the essay.
- Go to the "Edit" menu in your web browser and select "Copy."
- Open your word processing software. (Microsoft Word)
- Create a new document.
- Go to the "Edit" menu in your word processing software and select "Paste."
- How do you know how many pages are in an essay?
- We simply take the total word count and divide it by 250. There are normally 250 words per double-spaced page.
- I thought this site was free, why is it asking me to pay?
- We have about 6,000 free essays on this site. You can, however, become a premium member and get access to 150,000 premium essays as well.
- Why doesn't the essay I'm reading have a works cited page?
- Not all of our users submit works cited or bibliography pages with their essays.
- What about plagiarism?
- We take plagiarism very seriously and we urge you to write your own essays. Essays on this site are only to be used as examples for your own essays.
- How do I remove my paper from the site?
- Please contact us and provide a link to your paper.
- My copyrighted material is on this website without my permission. How can I get it removed?
- Please contact us and follow the procedures in item 21 on this page: terms
- How do I cite these papers?
- You can site documents from our database the same way that you would cite other website sources. Please view this page for an example.
- Do you have the charts, graphs, or figures for these papers?
- Unfortunately, when a user submits a paper to us, we lose any additional attachments that were associated with the paper.
- How do I find an essay?
- Please use the search engine to find an essay.
- How much does a subscription cost?
- Please visit the join page to see our membership plans.
