Working for the Fast Food Industry

881 Words4 Pages
Working for the fast food industry brings back memories. I remember my first job as a teen working for Kentucky Fried Chicken, KFC. Looking back, what seemed like a fun time was really a company using a minor’s ignorance about the workforce. Chapter 3 of Schlosser’s book discusses teens working in the fast food industry. He talks about the ease of hiring unskilled workers, such as teens, and how the “stroking” technique is used in the industry. Having experienced the fast food industry at different stages in my life, as a teen and a young adult, there appears to be some additional factors to consider when discussing the treatment of workers in the industry. Other factors that appear to impact treatment of workers are age and fast food chain type. What Schlosser says is absolutely correct. Fast food industries, among others, use stroking, a form of positive reinforcement, deliberate praise, and recognition, as a way of “handling” employees and getting them to do exactly what they want. However, additional techniques and strategies are used depending on age and the chain. KFC and Taco Bell are both under the YUM brand company. These fast food chains serve different types of food, but are the tactics different as well? At KFC, a 15-year-old part-time employee somehow manages to work over 40 hours a week. During the first team meeting, the teen receives a C.H.A.M.P.S. card as recognition for a great start. The teen feels great, wants to do more, and keeps putting in the team effort. So they work and work, doing double and triple shifts. The manager comes by and says, “Can you cover another shift, someone called in?” The teen, happy to help, agrees. No one tells them that legally, teenagers are not allowed to work such long hours, even in the summer, by state law. They are just happy to make minimum wage. They live only a block up the road; it is no problem working a

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