Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from. It is important that you look at all aspects to get a whole view on the communications the business uses and why. Companies you may wish to consider: * BP * Thorpe Park * Ford
Unit 222 Communication in a business environment. 1.1 Explain why different communication methods are used in the business environment. Within business environments different methods of communications are used, this helps to make sure that important messages or information is sent and received effectively. We have verbal communication, which is either face to face with direct colleagues, patients or by phone conversations. Both are a quick way to make sure messages are received immediately.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
Identify the main reasons for reviewing working methods, products and / or services in a business environment. The main reason why a business should review working methods, products and / or services are to ensure that they are keeping in line with other businesses. An example of not keeping up with the times is HMV. Change can cause added pressures to the business. However there are changes that would have a small affect on the business.
• Include a definition of your selection using quantifiable measures. • Include the following steps of the business research process that must follow for addressing or finding a solution to your selected issue or problem: o Purpose of the research • Describe the research problem.• Explain why the research problem is important. o Problem definition • Explain what question you are answering by your research. o Research
Business Research Methods, Part 1 Brenda Callahan, Jerilyn Collins, and La Tonya (Team C) University of Phoenix Applied Business Research and Statistics QNT\561 Rene Cinitron March 14, 2012 Business Research Methods, Part 1 Research is an integral part of building a strategic platform and implementing successful measures within an organization. Research includes several key factors to ensure the desired results are achieved. Developing the appropriate research question is crucial in solving quandaries. Additionally, determining the appropriate research design and identifying a sample design for collecting data are factors for study. “Research is a process of finding facts and arranging them in such a manner that information is obtained regarding any fact, figure or phenomenon.
Focus groups aim at a discussion instead of on individual responses to formal questions, and produce qualitative data (preferences and beliefs) that may or may not be representative of the general population." This would be a good method of collecting primary data due to the fact that as the business you collect the information yourself and therefor it has a more reliable element to it. As well as this it helps a business obtain further examples of both qualitative and quantitative data which always help when it comes to finding whether or not a business has to develop on. In terms of telco they would use focus groups in order to establish any problems or improvements that they would be able to make I.e. Releasing a new product to existing
Unit 1 Individual Project 1 Anthony L Mitchell June 8, 2012 AIU Online AIU Online Abstract This paper will discuss the differences and similarities of business proposals and formal research. This paper will include the theoretical and physical properties of each and how they operate in the world of business. In today’s business world formal research and business proposals are important elements that help to create success for anyone looking to prosper in business. There are some differences and similarities when comparing business proposals and formal research for each has its own use and application in the world of business. To help better understand these similarities and differences one must first understand the terms of formal research
P4 Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. Market research is a key factor to maintain competitiveness over competitors. Market research provides important information to identify and analyse the market need, market size and competition. A marketing plan may be part of an overall business plan.
A successful business creates a SWOTT analysis to improve business decision making and identify high-level performance areas as well as any other area needing improvement. A SWOTT analysis looks at the positive and negative in the business and helps to overcome any problem areas. Strengths and weaknesses are internal forces within the business that can be controlled and changed in most circumstances. Strategy is one internal force that can be changed when necessary. In this instance the business focuses on customers in a one-on-one setting or in small groups to allow them to feel special and treated with high priority.