Know how to interact with and respond to adults 2.2 Describe The Importance of Adult Relationships as Role Models for Children and Young people. The best way to establish a respectful and professional relationship with adults is by always making sure you dress appropriately adults when working with children and young people should dress appropriate to their role, their clothing should not offend anyone. Your clothing should not be distracting to others and should most definitely not be discriminating in any way. Take notes when speaking with the class teacher/head teacher so you can refer back to them if needed. Always clarify what has been asked of you to make sure you have got it correct.
The main standards of my job role are to provide a high level of professional care to all residents giving them the upmost dignity and respect and also giving families and friend’s emotional support. Standards involving personal care and communication in my role are very important because it sets an example to other staff and new staff and can help them to understand how their role as a career should be executed. 3. There are a number of ways to ensure that personal attitudes or beliefs do not obstruct the quality of my work; it is important to leave any problems in your personal life at the door, so you are starting your shift with a clear, fresh mind set. It is important to remain completely professional at all times because you are performing a duty of care.
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
HR management and line management must work together at all times to ensure that all their common deliverables are successfully met. However, HR management has many unique functions and tasks. These are the main roles of the HR manager: • providing guidance and advice • providing service • creating and implementing policies • advocating for employees” (Youssef, C. (2012). Human Resource Management. San Diego, CA: Bridgepoint Education, Inc.) Providing guidance and advice The first person that congratulated me on getting my new job was the HR representative.
Others can become defensive as they may feel that they are doing everything right and that there are no changes that need to be made. In care things like training, policies and procedures and changes in Laws and Regulations are happening all the time so there is a need to keep up to date with them all and partake in all training to have an up to date knowledge of their job role. A carer needs to use the feedback as a tool, to make themselves better in their role. By undertaking all training that they are offered to make them the best possible carer. To understand ever changing policies, procedures, Laws and Regulations so they know what is expected of them in their role and what their boundries are.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
It also allows us to have the opportunity of interacting with each other which always reflects a positive outburst. There are different job roles in the office and it’s important that everyone knows what they are doing and fixating on their priorities so it doesn’t become striving to distinguish who does what. 1.9 Describe how to follow organisational procedures when making a telephone call. When I’m making a phone call I think it’s good to follow organisational procedures as it gets you in routine of what to say, usually I will start by introducing myself “ good morning / afternoon , my name is La’Toya .. “ Then I would state which company I am calling from and ask the candidate / client if they have time to talk “I am calling from a company called Caleeda, Is this a good time to talk at the moment”. If the candidate says yes then I would continue and tell them what the call is regarding then have all the questions ready that I need to ask
(TDA 2.3 4.2) Describe the importance of reassuring children, young people and adults of the confidentiality of shared information and the limits of this. It is important to reassure children, young people and adults that any information about them is kept confidential. It is their right to privacy to have this information kept confidential and not passed on for others to talk about or gossip. As a member of teaching staff it is important not to violate their trust or put them at risk of harm by divulging personal information. But that it will only used where and when necessary.
Think about it, if you work to get the feel of being accomplished, then how hard do you think you would work to get things done? I work hard with a steady pace because I know when I am finished, I can relax and feel happy about what I have done. You have to be wise with your decision making when it comes to companies and what kind of product you produce and sell. Frazier does an excellent job of this and never gets greedy with it. If you do it the right way, the right things will come your way.
* * The purpose of portraying a positive image not only for yourself but for your organisation is so that the clients feel confident that they are dealing with a polite, confident and professional company. * | * 1.6 Explain the purpose of summarising the outcomes of a telephone conversation before ending the call. * * The purpose of summarising a call before it ends is that you can double check that the informantion you have taken down is correct and the person on the other end of the line is then aware that you have been paying attention and that you have a clear understanding of everything that has been said throughout the conversation. * | * 1.7 Describe how to identify problems when making calls and who to refer them to. * * Identifying a problem whilst making/receiving calls can be anything from not knowing who to forward a call to, not knowing who is dealing with the case for a client.