The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
Over time management concepts have evolved into modern techniques that rely more on listening to and understanding the needs of employees as more businesses realize how much more productive employees can be when they have some control in their team or work environment. I do feel that some leadership decisions can and should be made directly by the leader or manager in charge, as there is not always time available or valid reason to ask opinions or suggestions from the entire group. However, there are a lot of leadership decisions that can be better resolved with input from the people that will be directly affected by the decisions. Providing employees some control over their work situation can provide them with more work satisfaction; keeping employees happy in their workplace will
Affecting Change Paper Jenea M. Smith LDR 531 March 21, 2011 John Thompson Affecting Change Paper Leadership can be defined as the ability to encourage and persuade others to work towards achieving a goal. Leaders are individuals who are concerned with doing the right thing, and managers are individuals who are concerned with doing things right. Leaders of companies and organizations are often faced with challenges of motivating employees to adjust to cultural changes and organizational structural. In large companies or organizations, the efficiency of managers depends on the influence they have over their subordinates, as well as their peers and superiors. Smith and Falmouth is a mid-size tele-shopping and mail order network
A favorable first impression and interview will “make it or break it” for many people in this competitive job market. Once a stellar interview has landed you a good job, interpersonal skills will determine your ability to attain promotions and build rapport with coworkers and clients. Great interpersonal skills are also an attribute of a good leader. Leaders will demonstrate accountability and the autonomy necessary for today’s workplace. In conclusion, Today’s workplace requires specific knowledge in the form of technological skills in order to remain competitive.
Managers are constantly seeking information on their tema membes to help them get faster and keep the quality of their work up. As a line manager it is my responsibility to ensure my line members are working to their full potential. I observe their techniques and get cycle times and offer advice to make them better.Therefore, I feel that is essential for me to have good intrapersonal communication skills. Communication with others on a one-on-one or interpersonal way is a neccessity to success in my workplace. Working on assembling product requires good communication with the people working beside you and with the supporting team members.
With the rapid change in business it is sometimes difficult for companies to keep up because it must change the organizational culture. The reason why leaders are so important is because they are the ones responsible for ensuring that all employees understand any changes that need to be made. If these so called leaders cannot relate the proper information to the workforce it would be very difficult for the company to keep up with all of the rapid changes. Another strategy that can be used is that everyone within an organization should come together and express what their values as well as their beliefs. This will give management the understanding of what procedures should be put in place.
Trends in Business Communication Matthew Tirone COM/285 June 20, 2011 Dominic de Lacy Trends in Business Communication Having good communication skills is essential for being successful at work. There is verbal, written, and electronic communication, you will be asked to read, listen, ask questions, and work with others in teams. In the workplace you are required to communicate with your coworkers, supervisors, customers, suppliers, and many others. So building your communication skills is essential in the business world. Business communication plays a big role in your day-to-day activities at work and will help you manage your daily work activities.
Reflection To realize their goals, organizations need to enlist the support of their employees. This assignment has provided me the insight to be able to identify some of the barriers that has complicated the communication process within my organization. Through my research I have gathered that communication cannot be easily defined but the conclusion has been the same among all researchers. They all agree that effective communication is a vital component in the achievement of high customer satisfaction. During my research I have concluded the foundation of a good organization is regular and complete communication.
“New software programs and devices constantly enter the market to help business communication. On the other hand, new technology and helping employees and employers master it requires a huge capital investment.”( Locker & Kienzler 2008). Electronic tools like personal digital assistants (PDAs), wikis and teleconferences help to raise production and ways of communicating with customers. On the other hand, other professional business people realize that they are “weighed down” by the new electronic communication tools and the time it takes to discover the valuable use of these communication tools requires money, training and time. Email has become a chosen way of communicating to customers and other co-workers.
Next, specify the range of employee discretion and allowing employees to become a part of the business will help the employees understand why the company has to make decisions for individual jobs. Finally, informing individuals when delegation occurs, and establish excellent feedback channels will both help accomplish the task delegated successfully (Robbins and Coulter, 2012, p. 281-282). Assignment Clarification In clarifying the assignment, it is important that a delegator understand what they are asking someone else to do and to whom it will present. Anne knew that Ricky was more than capable of completing the task. However, Anne did not consider what other projects Ricky might already be working.