What Is Crisis Communication?

781 Words4 Pages
What is Crisis Communication/Management? What is crisis? Crisis is a sudden and unexpected event leading to major unrest. It is an emergency situation which disturbs individuals as well as leads to instability. It could affect an individual, group, organization or society on the whole. What are the characteristics of crisis? * Crisis is a sequence of sudden disturbing events harming for example an organization. * Crisis generally arises on a short notice. * Crisis triggers a feeling of fear and threat amongst individuals. Why or how crisis occurs? Crisis can arise due to and not limited to any of the following reasons: * Technological failure and Breakdown of machines lead to crisis. Problems in internet, corruption in the software, errors in passwords all result in crisis. * Crisis arises when employees do not agree to each other and fight amongst themselves. * Crisis arises as a result of boycott, strikes for indefinite periods, disputes and so on. * Violence, thefts and terrorism at the workplace result in organization crisis. * Neglecting minor issues in the beginning can lead to major crisis and a situation of uncertainty at the work place. * Illegal behaviors such as accepting bribes, frauds, data or information tampering all can lead to crisis. * Crisis arises when organizations fails to pay its creditors and declares itself a bankrupt organization. Crisis management is the art of dealing with sudden and unexpected events which disturbs individuals, employees and organizations. It is the process of handling unexpected and sudden changes in organization culture and is called crisis management. Crisis Management prepares individuals to face unexpected developments and adverse conditions in an organization or event with courage and determination. It helps those who are responsible or in charge to devise
Open Document