It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
Unit 051 Outcome 1 Identify the different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain and opinions. The communication could be professional (formal), or personal (informal). The different reasons people communicate are: - To share; opinions, information, thoughts, knowledge, feelings, emotions, needs and wants. - To socialise, build and maintain relationships to satisfy our constant need to relate to others and have them relate to us. - To request or demand something.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Communication can be done verbally by talking or writing, through letters, emails and leaflets, or by using body language to get your message across to the receiver. “Communication is really important because that's the way of expressing yourself. If we don't communicate clearly with each other, there's no point in communicating at all.” (www.mencap.org.uk). By communicating we create and preserve relationships with others, to convey and acquire messages and instructions and to understand and to be understood. We interact to share our feelings, opinions and emotions and to listen to others to show them that we value their opinions.
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3.
The purpose of communication is important as communication is the only way people can get across; problems, feelings, discomforts and ideas. 1.2 Explain the reasons for knowing the audience to whom communications are being presented It is important to know the audience you are presenting communications to so you know what to expect from them and so that you know what they expect from you in terms of how you deliver the communications. For example; If I had to communicate some information across to an audience I would first find out what that audience find appealing and how they take in information best and would communicate my information that way, their preferred method may be through images and a small amount of text so a presentation would be perfect for this audience. Some audiences may have special requirements so it is important to know the audience in that respect as there may be a specific type of communication they need in order to understand the information. 1.3 Explain the purpose of knowing the intended
unit 1; unit code 1.1 The different reasons for why people communicate are to share information or views on different subjects and to ask questions. To build relationships, also be able to express concerns or feelings to that person or just to socialise with them. 1.2 Communicating in the work setting enables people to build trust with that person. This helps to get an understanding of different people’s requirements. Communication is there to prevent misunderstanding or conflict.
Promote communication in health, social care or children’s and young people’s setting CU1530 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. They also use communication to express need, to share ideas and information, to reassure, to express feeling, to build relationships, socialize, to ask questions and to share experiences. 1.2 Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and