Way in Which People Communicate

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1 Understand why effective communication is important in the work setting Communication is the way in people make contact and is important in forming relationships Communication is related to the culture of the group to which the individual belongs. All messages that we send or receive are processed by a mental-filter. This mental-filter or the mindset is forged by our family, friends, neighborhood, the school and society. Unless, we understand the attitude, the mindset and background of the person with whom we interact, our communication l would be imperfect and ineffective. Types of communication Communication is spilt in to forms this is known as or register and refers to informal or formalcommination Where communities have the same backgrounds and have the same set of beliefs and values this is known as speechcommunityNolan Complex Nature of Human Communication Human, communication is more complex, varied and has several objectives. It is complex because of the use of language,. It is varied because it ranges from simple gestures or facial expressions to the most advanced technologies. 1.1 Identify reasons people communicate General Objectives of Communication • Why do we communicate at all? • We communicate to persuade: It means that we want someone to do something and this desire of ours is communicated • We communicate in order to give or provide information:. • We communicate seeking information • We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. • We communicate to share (opinions, knowledge, feelings, and emotions. We communicateto listen and understand Communication is necessary for emotional intimacy. People communicate to conduct business/commerce. People communicate to learn/educate. • To support • Share information and opinions •
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