These terms also include people who are not totally deaf or totally blind. It is important to remember that not everyone will communicate in the same way and that some of these techniques will require training and practice. It is important to consider these factors when talking to someone with a dual sensory loss; Face the person, Use a well-lit area Avoid places with background noise, Use a firm, clear voice, Use plain straightforward language, Avoid changing subjects suddenly, Speak slightly more slowly than
Jargon, slang and use of acronyms – these forms of language only make sense to people with specialist knowledge. A person who doesn’t have this specialist knowledge won’t understand the message. Dialect – people who speak English using a regional dialect (for example Glaswegian or Liverpudlian) pronounce words in different ways. Distress, emotional difficulties and health problems – some conditions,
The research suggests that capacity of short term memory could only be enlarged by grouping items together known as chunking. By chunking information, we are more likely able to remember it whether in single or combined forms which is why it’s known as the magical number seven plus or minus two. However, the experiment could also be criticised in the sense that there could have been experimenter bias and demand characteristics. It also isn’t ecologically valid since people don’t have to memorise random letter and numbers all the time. Nevertheless,
Noam Chomsky, an American linguist states that the human brain has a limited set of grammatical rules for organizing language. Some disagree because even though every language has their difference we are not limited in our understanding. In the German language there is a word for being happy over someone else’s misfortune “Schadenfreude.” That doesn’t mean that we will not be able to understand that when someone’s enemy falls and they start laughing at them that they are conveying “Schadenfreude.” Languages are different in what they must convey but not what they may convey. Another notable subject in the matter of language and communication was Tannen’s article on how gender differences correlates with styles of speech. It can be generally stated that women or men speak in a particular way.
How I communicate verbally also depends a lot on my audience as well. When I am speaking with someone who knows fluent English and they are from America I feel that they may be on my intellectual level and I do not have to explain or rephrase my statements a much. However when I am speaking with someone who speaks a different language I speak to them as if they are children. I do not use lots of big words that I think they may not understand, I "dumb it down" sort of speak, in an attempt to make them feel more comfortable but I have learned that this makes people feel offended. Explain the guidelines for improving verbal communication.
Anzaldúa also talks about how this criticism of learning English can make one be deemed as a traitor to their people. From this confusion of language, new dialects were formed to compensate on the different ideas of what the language should be. It was neither Spanish nor English, but both, a variation of the two languages. Different forms of the dialects are used in different areas and are only appropriate with certain groups and individuals; some of the dialects are so different that Chicanos from different states choose to speak English to each other. “If a person has a low estimation of my native tongue, she also has a low estimation of me.” (Anzaldúa 136) Anzaldúa states that language is part of ethnic identity and should be a prideful part of one’s self.
It holds this view as it saes that within the media there was “too little discussion of racial matters”. This could be due to it being a sensitive subject among the viewers and that they believe the views they hold are correct and that the ones they watch are unrepresentative and stereotyped. It also mentions how “to listen to some people is to believe there are no racial problems in the United Kingdom” which shows how it believes a minority view that is shown through tv programmes like Love Thy Neighbour might not give a true representation of the level of race relations and acceptance of other races. By using the sources and my own knowledge, I have come to the conclusion that since the Second World War race relations have improved due to British television. Source 13 highlights how even the young could acknowledge despite the differences in cultures white people are shown to be acceptant of other cultures in the media.
In my opinion, making someone a hero doesn’t always make him that much more interesting. So as you can see I am for Loewens argument that heroification is a bad practice because it doesn’t show all the sides and actions done by a person. American history textbook authors should show all aspects of a person and not just the good parts. Not everyone is perfect and they should be their imperfectness should be
Task 1 * Foreign customers * Impaired hearing customers * Customers who have mobility problems * Blind or visually customers Foreign customers Foreign customers, it might be obvious that someone cannot speak English very well when you try to explain something to them. Therefore as a customer service you should always speak slowly for them to understand. Use simple English world which they could understand. However you have to use short sentences because if you use long sentences they won’t be able to understand you. Sometimes their reading skills may be better than their listening skills.
[1] Typically overlooked in nonverbal communication are proxemics, or the informal space around the body and chronemics: the use of time. Not only considered eye contact, oculesics comprises the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate. Even speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume, and speaking style, as well as prosodic features such as