Uses of Statistics
September 13, 2012
Statistics are used throughout all professions. When looking at healthcare, statistics are used in a magnitude of ways. Statistics can be used to show anything from the outcomes of medications and procedures to the importance of preventative healthcare. In regards to my place of work, we use a survey called Press-Ganey, which is sent to all patients that are discharged home from the hospital. This survey asks questions regarding the patient’s hospital stay, including such topics as appropriate pain control, promptness of call light response, quality of nursing staff, and overall quality of care. The purpose of Press-Ganey is “help transform your health care organization into a high performer. We do this through innovative data collection, analysis, insights and consulting that improve clinical, operational, financial and experiential outcomes” ("About Us | Press-Ganey", 2012). Each month the survey data is complied and displayed for employees to see. The outcome of this data is used to increase patient satisfaction. Without the use of this survey, changes based upon what the patient wants would be unclear.
An example of changes that were made based upon results of the Press-Ganey survey was changes made to the way the floor handles patient’s pain levels. A process was implemented based on the May score of patients satisfaction in pain control. Patients stated that pain was controlled only 48% of the time so a process was added to the floor called the pain pager. Through the television system, every two hours, a question prompts the patient to rate his or her pain on a scale from 0-10 on the television screen. The patient had the option to either answer the question or to not, and the answer would be transmitted to the pain pager, which the charge nurse is in control of. When the charge nurse receives the page, it is their responsibility to look into the patient’s pain control. The first step is...