Unme Jeans Case Studied

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9-509-035 REV: DECEMBER 17, 2008 THOMAS STEENBURGH JILL AVERY UnME Jeans: Branding in Web 2.0 Anyone…trying to make sense of the evolving Internet, might thus want to tread carefully. The Web trend you hop on early may be the next big thing. Or you may wake up one day to find yourself wearing the Internet equivalent of bell-bottoms and paisley shirts. —Lee Gomes, Wall Street Journal1 Brand manager of UnME Jeans, Margaret Foley, left the meeting with her advertising agency with her head filled with the new lingo of Web 2.0: P2P, blogs, wikis, Twitter, avatars, tag clouds, widgets, RSS, podcasts, mashups, long tails, and convergence; it was enough to make her head spin! Since her trip to the upfronts, the kick-off event of the advertising buying season during which billions of television advertising media is sold, Foley had been struggling to justify the money she was spending to advertise her brand in traditional media outlets. Foley was amazed to hear that the prices to purchase television advertising were increasing year over year, despite declining television audiences, increased advertising clutter, and consumers’ desire and ability to skip or delete television ads. As a result of her trip, Foley had asked her advertising agency to investigate some of the emerging Web 2.0 social media options to explore if they could better help her achieve her advertising objectives. The agency had come back with a smorgasbord of social media options for her to consider. Foley knew her biggest challenge would be cutting through all of the hype surrounding Web 2.0 and analyzing its potential for her brand from a media perspective. Were any of these emerging social media channels appropriate for her brand and what were the benefits and risks of each? How could they substitute for or complement her existing media plan? What kind of results could she expect from Web 2.0?

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