Unit Shc31 - Communication Essay

602 Words3 Pages
Communication is the foundation of care work. Working as live in PA I must create a good relationship with a client for the nature of such an intensive and special relationship. A good communication is an essential criteria to build up trust and meet clients needs. Working with different clients I need to have flexible approach and use different communication methods to overcome some of the barriers. To do this, even before I meet the client for the first time I receive a client's brief profile from the agency. That tells me basic and essential information about the client. I learn about his/hers level of injuries, if he/she has any other handicap particularly about any visual, speech or hearing impairment or any other cognitive condition. When I arrive to the client's house, I have a handover from my colleague where he/she lets me know any other information that might be useful for me to know. Also I have written daily importance information on daily records sheets. The other recourse that I use is client's profile. And for last is most important is having a conversation with client. All the above is important for me to asses client's needs and preferences. Client D is a full time wheelchair user with a spinal cord injury. He has limited mobility. That means he is not being able to express himself through body language. Me, as a PA, I need to overcome this communication barrier by being more observing and paying closer attention to the client's facial expressions and his tone of voice . Also being aware of my own body language use, for example, not crossing my arms and legs having an open and relaxed posture, making an eye contact by getting down to his eye level when communicating. The fact that English is not my mother tong make it difficult to understand strong accents and slang expressions that client use. To avoid misunderstanding I

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