He goes on to tell us that people usually like to talk more than listen. When you think about it how many times have you been having a conversation and you have been so fixated on waiting for them to finish so that you can say what you want? The Flat-Brain Theory of Emotions is the major theme discussed in part one. It explains how we allow our emotions thinking and relating abilities work and how what goes on inside of us comes out in the ways we communicate and act (Peterson, 2007). When you are angry with someone and trying to communicate, it does not often come out how you intended for it to come out but instead it comes out angry.
Describe a plan using at least three specific ideas from the textbook in Chapter 4 for how you will make an effort to improve your skills in the stage you identified in response to question 1. To improve my remembering I will repeat key points of the message to myself, I will take notes if appropriate and I will try to identify the major idea and the supported advances. In my attempt to improve the responding
Group . Question 12 .4 out of 4 points Speaking from notes or an outline is often effective because __________ Selected Answer: B. you can maintain a natural speaking flow. . Question 13 .4 out of 4 points Which of the following would be an appropriate handout to accompany an oral presentation? Selected Answer: B.
Unit three: Principles of managing information and producing documents Assessment Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks. • Computer software including word processing, database, spreadsheets, and presentation programmes. • Communications such as emails, text messaging and fax 2. What are the benefits to businesses (and others) of using information technology for doing work tasks?
I can do this by further studying verbal communication and the ways in which it can be improved; I can then practice my new communication skills by talking with people. I will know that I have reached my verbal communication improvement goal when I can fluently converse with others without becoming flustered by my lack of communication skills. I spend most of my time with my co-workers as I work often. There is a specific co-worker who I have explained my communication struggles with, and we often laugh about it together. She is who will be holding me accountable to improve my communication skills.
Researching Make accurate notes on information needed to use as a reminder and focus for action. Get clarification on how they want the information presented e.g. a text message, verbal presentation, email, hard copy, or fax message. Do they want a detailed report or just a few bullet points. Ensure the document you need to research is
Which of the following elements are part of Hymes ethnographic model? Chapter 3 Test Questions Ch 3 Trenholm 1. The first stage of the listening process is to 2. All of the following are ways to improve responding
Extensions are permitted in consultation with the trainer. Performance objective To demonstrate the skills and knowledge required to develop and communicate a business plan. Assessment description Use the information provided in the case study ‘Fast Track Couriers’ (see Appendix 1) to develop a business plan to support the company’s strategic and operational goals. Develop a plan for communicating the business plan to relevant parties. Procedure 1. Review the information in the case study.
It also provides an up-to-date record of my involvement in training and development activities. I can get support with my PDP from my manager and colleagues. These people can help me identify training needs and requirements, and recommend areas for me to develop When developing my PDP I followed ‘SMART’ principles Specific Measurable Achievable Relevant Timely 3.3 Establish a process to evaluate the effectiveness of the plan 3.3 – According to my progress and my training goals, I will evaluate and amend my PDP accordingly. By doing this I will be able to identify any problems or obstacles that may have delayed my progress, and find alternatives to help me to achieve them. During regular supervision with my manager, objectives can be outlined, target dates set for stages of achievement and recommendations for how I will achieve them.
Sometimes I find it difficult to be self-disclosing because I dont like to be in uncomfortable situations. I find that a lot of people come to me to talk about things they are going through and I find it easier to help others with their problems rather than the other way around.