Understand that people have the right to make choices, help them to remain independent, fulfilling their lives. I know it sounds a lot to remember but you will find that we all support each other and there is always someone on hand for advice whether it be another work colleague, a manager, a supervisor, a doctor, a district nurse, a social worker or even a family member. Sometimes bad things happen, equipment isn’t working or care needs change, if you notice any of these you have to report these to a senior member of staff, even if it’s about a work colleague. Sometimes you may even need to talk to someone about a
1. Understand working relationships in health and social care 1.1 Explain how a working relationship is different from a personal relationship - A working relationship is different to a personal relationship, in a variety of ways. In a working or professional relationship, there are set of rules that I have to adhere to including the policies and procedures that are set by my employer. I am held responsible/ accountable for my actions. I also do not let personal opinions or feelings affect the relationship.
Assignment 206 Understand the role of the social care worker Task B Handout It is a legal requirement to follow agreed ways of working. Agreed ways of working is how we your employer require you as our employee to work for our organisation. Agreed ways of working will enable you to provide a good quality service, working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. Joining our team you will be agreed to work according to our Policies and Procedures, guidelines and general codes of conduct. Policies and Procedures will be found in our office and can be accessed any time.
For each you develop a different type of working relationship and some will be more formal than others e.g. You would not address a visiting doctor in the same manner as you would a service user and you would not address your manager in the same way as you would a colleague although you must ensure that you maintain a professional manner. OUTCOME 2 BE ABLE TO WORK IN WAYS THAT ARE AGREED WITH THE EMPLOYER 2.1 It is important to adhere to the agreed scope of the job role as this sets out boundaries in your job role, enables you to know your role and responsibilities. Knowing your own level of competence and skills, knowing your job description 2.2 ???????????? 2.3 Agreed ways of working refers to the care plan in an individuals home.
Promoting services user’s choice and rights to the best of your ability. You would be responsible for assessing possible risks. You must remain professional throughout you role making sure you are ad-hearing to confidentiality, keeping up to date and accurate records of the care you have or are providing to service users. If you are not sure about any part of your work you or have concerns then you must speak to the manager straight away to make sure that no mistakes are made. Duty of care is central to all that you do at work, it is not something extra.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
The role of the health and social care worker Unit 206 Understanding working relationships in health and social care OUTCOME 1 1 A working relationship is when you keep a professional distance between the people you are working with, so you would only see them when you are at work, when you working with those people as part of a team within the work places polices and procedures. You would be accountable and responsible for any mistakes made. A good working relationship is built on respect and understanding. A personal relationship is made through choice, it allows you to share interests and feelings with the people you like. There are no polices or rules to abide by with a personal relationship , it's still built around respect trust and understanding but it's formed because you like that person and choose to have that relationship with them.
[4222-206] The role of the health and social care worker (HSC 025) [Outcome 1] 1 explain how a working relationship is different from a personal relationship Working Relationships are based on formal policies and procedures and agreed ways of working, these are bound by contracts of employment and have codes of practice to be followed – Working relationships are professionally based. Treating individuals with dignity and respect is my first priority – having those values and taking them on-board, guides me to do everything right and prevent abuse from happening, as required by my job, my employer and the law. Personal relationships are based on emotions and are informal. In personal relationships you often share support between each other and feelings and thoughts as you can be who you are with family or friends. Personal relationships involve doing things together outside of work.
All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff is aware of the current needs of the client. 1.2 Explain how communication affects relationships in the work setting Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and your service users. If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace.
I avoid wearing watches and loose clothing so it cannot be caught in equipment or be grabbed with clients with challenging behaviour. By being in the know of policies I can keep myself safe as well as those within my care and those around me. It is my duty of care to report any issues where it could affect my level of work or the people around me. The employer/manager The employer/manager should have policies up to date, and provide all