Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. Name: Section 1 – Understand why change happens in a business
6. Why is it important to solve a customer’s complaint to the customer’s satisfaction? If a customer’s complaint isn’t resolved it can lead to a bad reputation for the company as well as a decrease in sales. When a customer is unhappy with a product or service they will often tell people about their bad experience. This will lead to people not wanting to use your products/services.
To maximize profitability among competitors, an organization might need to realign its business lines by centralization or outsourcing. Wherever there is change, there is resistance. Resistance to change stems from human characteristics such as perceptions, personalities and needs. Change can be frustrating if it is perceived as disruption to routines or status quos. This is threatening because it creates a fear of the unknown future as well as failures.
Identifying where change needs to be made is not always obvious in an organisation. Simply challenging the ‘status quo’ or ‘it’s the way we’ve always done it’ can lead to new ideas and ways of ‘thinking outside the box’ that benefit the company. AC1.2 Identify the barriers to change and innovation in the organisation There can be multiple barriers when trying to implement change. The organisation may know they need to make changes but lack of planning or lack of agility can stop progression. Employees and Managers play a
Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. Section 1 – Understand why change happens in a business environment 1. Explain why change happens in a business environment.
Please remember to SAVE this document to your computer or “My Documents” on your computer. 6. Submit the saved file to your “Assignment Drop Box”. | Tips for answering questions: | * Read the question more than twice, if necessary, to make sure you understand what you are asked to do. * Find the key words in each question and construct your answer to address those
Internal and external participants and the use of the internet and access to all supply chain management and business to business management or information, has the capability of initiating a different market plan or changes to a proposal if necessary is made possible. Technology allows businesses to identify demographics, tune into consumers shared experiences and problems and resolutions. Conclusion The problems that Home Depot faces are effectively trying to customize all consumers and value chain needs (The Home Depot U.S.A., Inc., 2003-2006). A possible solution for addressing and fulfilling the organization’s mission is to make exceptions instead of following the rules. Home retail improvement products and services in the future will gain efficiencies from procurement, distribution, outsource and reduce transportation cost and take on competitive pressures through development of more new products demanding customizations from business partners.
This strategy emphasizes the company’s ability to utilize its existing internal resources and focuses on streamlining operation through proper sizing and cost reduction. Even though this way could create short-term benefits to shareholder, this approach could negatively impact the company’s ability to adjust to external changes, especially rapid market and competitors’ changes. * Outside-in strategy: which is external market oriented strategy. Company makes the business decision according to the customer needs and market trends. It is “outside –in” thinking, which could help company to catch up with the market trend and develop products and services that meet the needs of customers.
Identify the main reasons for reviewing working methods, products and / or services in a business environment. In business you can either make proactive changes, therefore seeing problems before they arise such as too much waste, a more up to date product, or perhaps newer software to save time and improve your customer service. Or, reactive changes, this is when usually something "bad" happens so for example your competitors are outselling you - why? Is there product cheaper, better built, better advertising, more ethical, what to do you need to change so that you can survive a competitive market. 2.
As an example, because of the increase there can be a problem occurring when the customer comes to the facility and if there is too many people queues will be occur and management should find a way to avoid this negative image. If the management could not avoid it, some unsatisfied customers could occur. This could also lead the firm decrease on the quality of the service. Capacity planning should be done to stay away from these problems. 4) First of all promotion is, a message issued in behalf of some products.