Support Individuals with a learning disability to access healthcare Outcome 1 A rights based approach means to treat all with the values of fairness, equality, dignity, respect and autonomy, values which are also at the core of quality health and social care. Some of the reasons why a rights-based approach to health and social care is considered to be best practice are that it supports health and social care staff in meeting their professional ethical obligations; it also improves the decision-making processes and enhances the health and well-being of all service users. The rights base approach also sends a message to society that people with disabilities are first and foremost equal persons with human rights. If an individual was unable to give consent regarding any treatment a best interests decision would be made on behalf of the individual by the individual involved in their immediate care which can be a support worker, social services or doctor. The individual should be given all of the relevant information surrounding the medication or treatment which they require.
UNIT CU2942 PROMOTE PROFESSIONAL DEVELOPMENT Understand principles of professional development 1.1 – Explain the importance of continually improving knowledge and practice Within my professional role as a Health and Social Care Trainer, I have a responsibility to engage in continual professional development. I must continually improve my knowledge so I have the skills to pass on to our social care workers and other staff members. I need to know what I am aiming for and what I need to do to meet my objectives. I need to be a positive role model to all staff members. Working in the Health and Social Care industry I think the most important thing is the service users and our health and social care workers and their happiness.
Assignment 305 – understand person centred approaches in adult health and social care settings Task A Awareness Raising Campaign Your work is running a campaign to improve staff understanding of all aspects of person centred care. You have been asked to create the following materials: Ai - A poster which describes a range of person centred approaches to care Aii - A hand out which explains why person centred values are important and how they influence social care work Aiii – A poster that explains the factors which can contribute to the wellbeing of individuals Aiv – A hand out that explains the link between identity, self-image and self esteem. Av - A guide for social care workers which: • A – describes ways they can ensure the environment promotes well being • B – Explain why it is important to support individuals in a way that promotes their identity, self image and self esteem. Av A Everybody wants to feel physically and mentally well but sometimes we do not know how to achieve it. People need information and guidance on how to eat healthy, what activities and where to do them.
One of those organizations is the Joint Commission and another one of them is the National Committee of Quality Assurance (NCQA). These organizations are responsible for developing and improving the quality of care. The Joint Commission is responsible for trying to continually improve the health care of the public they do this by working with stakeholders and evaluating different health care organizations while encouraging them to go above and beyond in providing safe and effective care at the highest quality and value (Spath, 2014). The NCQA is responsible for developing standards that will continue to improve the quality of health care. If an organization is interested in acquiring the seal of the NCQA they must first be able to pass a rigorous and comprehensive review as well as report annually on the continued performance of the organization (About NCQA, 2014).
In England, the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers is overseen by Skills for Health and Skills for Care. www.skillsforhealth.org.uk/code-of-conduct The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers includes the following principles: Be accountable by making sure you can answer for your actions or omissions Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and social care services and their carers at all times Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and social care services and their carers Respect a person’s right to confidentiality. THE CARE CERTIFICATE WORKBOOK STANDARD 4 5 Strive to improve the quality of healthcare, care and support through
Quality Improvement (QI) can lead to a general approach to the measurable improvement of patient care. Quality improvement uses specialized plans and principles that guarantees quality of care for patients in healthcare facilities. Quality outcomes centers on quality management principles. This report will cover the fundamentals of Quality Improvement. This report will also explain the importance of stakeholders an how quality is identified.
Outcome 1 Understand legislation, policies and guidance relevant to individuals with learning disabilities accessing healthcare 1.1 Describe what is meant by a rights based approach to accessing healthcare Having access to healthcare is a human right, and when individuals rely on the care and support from their support workers, they may need support to access healthcare and therefore the support team should have a ‘rights based approach’, taking into consideration that persons human rights and structuring the support around that. 1.2 Outline the main points of legislation that exists to support a rights based approach The Human Rights Act 1998 is a piece of legislation in force within the UK that outlines everyone’s human rights. The act sets out the rights and
Mid-Columbia’s mission is to lead and act as a catalyst in promoting health for all people. They want to recognize the individual as a whole human being with different needs and to communicate a vision of health and education to upgrade the quality of life in the community environment. They believe it is important to empower people to become partners in their own healthcare. Mid-Columbia’s commitment to meet or exceed expectations of patients and to create an exceptional experience, results in industry leading levels of patient satisfaction (MCMC,
Team STEPPS Team Strategies to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. It includes a comprehensive set of ready-to-use materials and a training curriculum to successfully integrate teamwork principles into any health care system. The three phases of TeamSTEPPS are based on lessons learned, existing master trainer or change agent experience, the literature of quality and patient safety, and culture change. A successful TeamSTEPPS initiative requires a thorough assessment of the organization and its processes and a carefully developed implementation and sustainment plan. The goal of Phase 1 is to determine an organization's readiness for undertaking a TeamSTEPPS-based initiative.
Also to be aware of the diversity and needs of your patients and identify areas where needs could be better satisfied and where the diversity of patients could be improved. This is where the training improves my ability because it is for me to action the hospital’s written equality, diversity and inclusion policy and make sure that I work within the guidelines set. Understand support available for addressing dilemmas that may arise about duty of care 2.1 Describe dilemmas that may arise between the duty of care and individual’s right. In the healthcare profession we always try to give the best service which we can and ensure that people are happy with the service that we provide but sometimes dilemmas occur as we don’t always agree with everyone. Unfortunately having codes of conduct/procedures etc do not always match the wishes of the person.