In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
Support Individuals with Specific Communication Needs Explain the importance of meeting an individuals communication needs. Individuals who have learning difficulties or hearing problems need special attention and support to help them express themselves effectively. It is therefore imperative for the carer to know the individual's preferred method of communication. The way you communicate with one person will be different from the way you communicate with another. Likewise, each of them will interact with you in different ways.
This can all be avoided, however. There are many different things that can be implemented in the workplace to help make communication better, resulting in a much better and happier workplace. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals. 1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Importance of observing an individual’s reactions may include: * to understand what an individual is trying to express * to meet the * to identify any changes in an individual’s needs * to enable effective communication 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 Explain why it is important to find out an individual’scommunication and language needs, wishes and preferences. An individual is someone requiring care or support Preferences may be based on: * beliefs * values * culture Importance of finding out an individual’s needs, wishes and preferences may include: * to enable effective communication * to understand what an individual is trying to express * to understand an individuals’ needs, wishes, beliefs, values and culture * to avoid the individual feeling excluded * to avoid the individual becoming distressed, frustrated or frightened * to support the individual to be fully involved in their daily life 2.2 Describe a range of communication methods.
UNIT 1 Introduction in comunication 1 Undestand why communication is important in the work setting 1.1Identify the different reasons people communicate People communicate for specific reasons,in orderto express emotion( fear,anger,pain,joy,loss).People live and communicate whitin a range of different groups and communities _families,neighbourhoods,workplaces,schools,comercial settings,users of profesional services,Communication can be –formal or informal. The nature of communication is very different,dependent ofthe circumstances,some communication are personal and very intimate(usualy with people to we are very close) ,other communication are for anaudience and are aimed at groups of people. 1.2Explain haw effective communication affects all aspects of the learners work In our job we need to communicate with people all the time. First with the person we are supporting and then with the family and frends. We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication.
1.1 Identify the different reasons people communicate. A: People communicate to express a variety of emotion, need, maintain human relationships, ideas, gaining and spreading information one has already acquired onto a another person. 1.2 Explain how communication affects relationships in the work setting A: Communication may it be verbal, body language or facial expressions is an vital building block for Human relationships, so the way we communicate with one and another can change mood, feeling, motivation making it one of the most important factors to working with another person. 2.2 Describe the factors to consider when promoting effective communication A: When communicating with someone you need to take into consideration on what level the person wants to communicate on, by sensing the situation out with eye contact, body language, tone of voice. Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.