501 - 1.3 Analyse the barriers and challenges to communication within your own job role. Answer : We have a very varied clientele at my work place with different disabilities some can speak and some are non verbal, some have a hearing impairment and some a visual impairment, We get to know our residents well and get to know how the individuals communicate, they all communicate in very different ways this is always documented in their care plans and discussed in supervisions and staff meetings so all staff are aware of how they communicate and what they may be trying to communicate to us, I always adapt the environment to the needs of the resident and gain their trust to make them as comfortable as possible. I always repeat what i am communicating with them if this important and if they are able to, get the resident to repeat what they can back to me or look for signs of body language to make sure they have understood. Some use ipads to assist with their comunicaton and the text function on their mobile phones. Not all our staff use English as a first Language so whenever talking to them I try and simplify what i am saying and make sure they have understood by asking them to repeat back to me.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
In my role I will need to form relationship with wide range of people including People who use the service Family and friends of the individual I support Managers Colleagues from my organisation Colleagues from other organisation Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. 2.2 Explain how communication affects relationships in adult social care setting. When working in care setting communication is a
1.1 Identify the different reasons people communicate People communicate for different reasons, to show their feelings, to build relationships, to express needs and emotions, pain, opinions alsocould be for reassurance. The communication could be formal, or informal. It is important within a care environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Developing Communication Skills In Nursing Essay Nurses largely affect society in the health care system by helping, supporting and caring for an individual, a whole family or even an entire community. While in the medical surroundings, the nurse becomes the primary contact for the patient in care and spends a lot of time with them. Before approaching a nursing care situation a nurse needs to clear all judgments and respect every individual, as there are many different religions, morals and personal beliefs in the world today. Therefore nurses need to develop the ability of quality communication skills which helps to create great interpersonal relationship skills in nursing. Communication and interviewing are both skills needed to develop interpersonal relationships within the nursing environment.
Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you. Having the skills to communicate with an angry patient can help calm them down and so you can try to help the patient with their situation to the best of your skills, knowledge and abilities and if you cannot, always try to find the person who can. The reason planning activities within the medical office are important for a Medical Administrative Assistant is because the position of Medical Administrative Assistant is to perform errands which are interrelated to the healthcare industry and general administrative duties. These errands may include answering phones, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping, and creating invoices. The other errands, that may also entail specialized knowledge, include updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
To be an excellent communicator, you must listen to whomever you are speaking to for verbal and non-verbal ques. “Listening is the most critical of all communication skills. To be a good listener, one needs to listen for both the information (content) and emotion (feelings) conveyed” (Whitehead, D. K., Weiss, S. A., & Tappen, R. M., 2010, pg.74). From board meetings and department meetings to one on one employee meetings, creative communication allows a manager to be effective in leading their team. “As a manager, you must create a communication bridge between you and the people who report to you.
They would maintain all daily written documentation. While during the clients personal care or any other task required for any reason I was not happy and they need treatment I would call the nurse to examine them, always report issues to the nurse. b) Cleaner- The cleaner has to maintain a high standard of cleanness for the home they have to follow their coshh training, clean all clients’ rooms, staff room, lounge and toilets. If I have an issues with one of the clients rooms that the carpets or curtains need to be washed I would inform the cleaner when the room is available for them to enter and advise them when all bathrooms are free and finished with. c) Chef – The chef has to ensure that all clients dietary needs are met check stock, all equipment is in good working order and keep records of all temperatures are correct for the fridge and freezers.