301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships).
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
Sticking to principles of practice means that quality should be assured, tasks are covered and that actions are also recorded appropriately and accurately. If there are any challenges then security and confidence comes from a job well done in accordance with the codes of practice .there may be temptations to exceed the role to become a friends rather than a worker. Whilst befriending is acceptable a closer relationship might contribute both to dependency and exceeding a role. For example undertaking medication dosage or exceeding the brief by engaging in family conflict for example or accepting gifts. All could compromise the role of the worker and lead to unfortunate consequences for all.
Level 3 301- Communication 1:1 Identify the different reasons people communicate. (Diploma 301 1 People communicate to socialize, express feelings, ask questions, to share ideas, information and opinion, to express needs, to reassure, to share experiences, to give instructions, to give encouragement, to understand and to be understood, etc. 1:2 Explain how communication affects relationships in your work setting. (Diploma 301 1:2) Communication is the key for a good relationship with my service users, their families, my co-workers, my manager, etc. An effective communication is important in my work place and we make sure that the message send is clear and concise and the message must be understood correctly to have a response to avoid conflicts that could be rise because of a bad or no communication.
Human service professionals articulate behavior, which can effectively express sympathy and empathy for the clients. The human service field requires my ability of responsibility and integrity to assist those gaining knowledge of the human service objectives. Human service clients hold professionals to the highest accountability therefore unethical conduct is unacceptable in any situation. Workers hold a clear understanding of the profession and therefore should engage in behavior without justifiable knowledge of his or her responsibility. Abuse victims request help but refuse to understand depths of help they receive.
A team cannot be effective if there is confusion and chaos in the tasks. Each person's contributions are important, so each person needs to know what is expected of them at all times. It is also important for the team to be organized, so that at any given time they can meet to discuss the project at hand and see the progress that is being made my each individual team member and to see if any changes should be made. If there is a lack of communication or if confusion runs amok, then the effectiveness and efficiency of a team will be negatively impacted. "Almost
There should always be good communication between management and their staff, being misunderstood and feeling out the loop are signs that communications have broken down, Which can lead to a situation of frustration and may result in work not being carried out correctly. Inductions. Induction training is absolutely vital for new starters. A good induction training ensures new starters are productive in their role. Inductions are not just about training they are also about communicating