We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. P1 Both of these communication methods can be expressed through skills such as: * Tone and volume of voice * Body language- Posture * Facial expressions * The use of touch * Clarifying * Questioning This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure.
This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
These terms also include people who are not totally deaf or totally blind. It is important to remember that not everyone will communicate in the same way and that some of these techniques will require training and practice. It is important to consider these factors when talking to someone with a dual sensory loss; Face the person, Use a well-lit area Avoid places with background noise, Use a firm, clear voice, Use plain straightforward language, Avoid changing subjects suddenly, Speak slightly more slowly than
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
People who are good at active listening also tend to be skilled at using minimal prompts. These are things like nods of the head, ‘Mm’ sounds and encouraging words likes ‘Yes, I see’, or ‘Go on’. Skilful use of minimal prompts encourages the person to keep speaking or say a little more. * Use of body language and proximity – people use different forms of body language to communicate feeling and to support what they are actually saying. Effective communicators often use the SOLER behaviours when they are sitting down talking to another person.
We can communicate via many different methods, speech, touch, facial expressions, gestures, body language/movements, muscle tension, proximity and personal space, face to face position, sign language, written words and by the use of electronic communication and by being aware of our own body language. You need to be able to communicate well where there are differences in individual’s abilities and methods of communication in order to be able to communicate effectively on complex and sensitive issues, and can learn as much by observing as by listening. Clients may have barriers to communicating such as speaking a different language or cultural difference, a sensory impairment such as deafness or poor sight, a physical illness or disability such as confusion, stroke and poor cognitive skills, or due to a noisy environment or interruption by other clients. A carer needs to be able to use appropriate language as speaking is much more than just passing on information as we can speak with different degrees of formality or informality in order to establish a
There are many methods of communication and different situations require different approaches. Communication is about making contact with others and being understood. When communicating, people send and receive ‘messages’. We all communicate continuously by sending messages. Communication can be made through a variety of ways, mainly verbal, using spoken or written words or non-verbal, using body language such as gestures, eye-contact and touch.People communicate to make new relationships., for example in Redbank these relationships may be with the young people, visitors or colleagues.
* Facial expression – Feeling expressed by the face gesture. * Pitch of voice – Low or high tone. Low tone can be referred, as being calm as high can be considered as very disturbing. Styles: * Assertive – Standing firm about your point of view. 2.4: it is important to respond as this shows that you are paying attention to what the individual is saying and it also built up trust.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
USE & DEVELOP SYSTEMS THAT PROMOTE COMMUNICATIONS 1, 1.1 – As a deputy manager to the service users we support I communicate with them on a regular basis, I also communicate with other professional bodies who are also helping with support to the service users. These include other managers, support workers, occupational therapists, physiotherapies, doctors, district nurses etc. I communicate with all the above verbally, by emails, and also by listening. I have to utilise different communication skills, when communicating with individuals. For example: I communicate with a social worker by talking to the interpreter and looking at the person in question by lip reading.