Understanding the Role of a Health and Social Care Worker

513 Words3 Pages
Task A Ai) Explain three differences between a working relationship and a personal relationship A working relationship is where time is split between working with customers and colleagues during working hours. There is no contact out of working hours and is a strictly personal. A personal relationship is where time is spent with customers and colleagues outside of working hours and become part of their social life. Working relationships do not argue, accept differences, discuss interests and beliefs and do not disclose any personal information about themselves to each other. Personal relationships have their differences and they know a lot about each other’s private lives. Working relationships are governed by policies and procedures that protect both the customer and the staff but personal relationships have no policies or procedures to protect them and can be formed with anyone. Aii) Give 2 examples of different working relationships in an adult social care setting Working relationship with your customer is a one-on-one relationship. Working relationship with your supervisor and manager. Aiii) Explain why it is important that health and social care workers work in partnership with individuals using the service and their family It is important that you work together with service users (our customers) and their families as we all have the same interest in protecting the customer from any harm. It is important to work together for the best interest of the customer and the families may hold vital information that could contribute on how you care for them. Aiv) Identify 3 ways of working that can help improve partnership working Using the skills I have to the best of my ability Attend any training courses that are provided Know the role you are doing and the responsibilities that come with the job role Av) When people with different views
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