AC 1.1 Communication is important at work for many reasons. Your team must be able to interact with each, this will help the work or job get done. As quickly and effectively as possible. Also this helps morale within the team, and helps more free following communication to continue. For work to take place the manager or leader must be able to communicate to the tem what she requires.
1.2 Explain how effective communication affects all aspects of working in adult social care settings. The learner can. In my job I have to communicate with people all the time from my resident, family and friends, colleagues, and other working professionals. Its important that the information passed on is clear concise and accurate and informative this reduces the possibility of mistakes. 1.3 explain why it is important to observe individual’s reactions when communicating with them.
• To share (what’s on our minds, in our hearts, and from our intuition). • To compliment or Hurt. • To experience our thought and emotions or those of others. • To live- we communicate as a way of life whether it is a spoken communication or an emotion (as crying) to show that who and what we are. Effective communication is essential in a workplace and also affects all our aspects of our work.
It is the ability of the teacher to distinguish between the different skills of the learner e.g. the learner may have some good ideas but may lack in their written work.
When communicating with service users, families and outside agency’s I use a wide range of communication methods including total communication aids to collate as much information as possible so that I can prepare the best care package for the individual and so the support team have all the information they need. This helps me keep up a good standard of communication skills and methods within my job role, this also enables me to keep up good positive rapports and relationships whilst building a trust with each individual that I work with. All though I use a range of communication methods I find that the most useful
I use different techniques when communicating to individuals and use their preferences such as Makaton or pictorial if required. I complete records and reports to the best of my ability and make sure that they are accurate. With no bias or judgemental opinions and that they are fair and equal to all. 2. I provide active support to individuals to enable them to express their communication needs, views and preferences by making available any equipment that is required e.g.
Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this. In my job role I’m constantly adapting the way that I communicate to meet people’s specific needs and making use of a lot of different forms of communication in order to find out people’s prefences and care for people in ways they wish to be cared for. I have learnt that it is really important for me to watch people’s reactions and body language when Iam communicating with them because quite often it helps me ascertain how they are feeling and highlights when there may be a problem or they are unhappy with something. Features of the environment that may help or hinder communication may be: • Sensory impairment, for example deafness, blindness or both. • Culture, for example languages or strong accents.
2 - There are factors to consider when promoting effective communication such as disabilities such as hearing loss, impaired vision, mobility problems or speech impairment. the correct communication method should be known and pre-aware of before communicating the people with disability or different
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.
1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are