Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed. When communicating with Service users it is essential that you communicate in a way that is understood by the individual. This can be the same with staff members, who may not all understand long words and jargon. When communicating with organisations, jargon comes into practice; it is useful and understood across the board. Any communication that is given verbally, in person or from a telephone call, should be logged, giving date and time that it took place.
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
In my setting all policies and procedures are kept in the main office and are available to view at all times. It is very important that I am familiar with these policies and follow them at all times. In my setting there is a safeguarding folder and it is my responsibility to read this file and keep up to date with any changes or amendments that may arise. This is important as I need to know what to do when I think there is a safeguarding issue with any child/children. I must follow the confidentiality policy and not discuss any information about children, their families and sensitive information about the setting matters to anyone unless there is an appropriate reason to do so.
Unit 209 Understand how to handle information in social care settings. Outcome 1 Understand the need for secure handling of information in social care settings. 1.1 Identify the legislation that relates to the recording, storage and sharing of information in social care. The Data Protection Act 1998 controls how your personal information is used by organisations, businesses and the government. Everyone responsible for using data or storing data has to follow strict rules called 'Data protection principles' these are as follows: Used fairly and lawfully used for specifically stated purposes kept for no longer than is absolutely necessary kept safe and secure Not transferred outside the UK without adequate protection For more sensitive information such as ethnic background, political opinions, religious beliefs, health, sexual health and criminal records there is stronger legal protection.
This includes the use of any available resources such as hoists for the moving of residents and ensuring training is up to date by attending all relevant courses. We also have a duty to report any concerns in the care administered by completing relevant forms, such as accident / incident reports and the use of the whistleblowing policy if necessary. 2.1 It is important to distinguish the balance between an individual’s human rights without breaching health and safety issues which includes that of the individual, yourself as the carer and anyone else around you. An example of this could that whilst respecting an individual’s rights of choice to partake in an activity in which there is a high level of risk, then as a care worker we have a duty of care to ensure that the individual and others like the public and colleagues are kept safe by adhering to the health and safety guidelines that will be in place which could mean certain areas of the activity may not be able to done. 2.2 There are a number of ways to gain additional support and advice when needed.
Any changes that are made as a result of this challenger must be safe for me, Mrs. A and anyone else involved. I should never make changes unless i am trained to do thi or my manager confirm i can make the change. And i always need to record changes in individuals wishes tasks. Outcome 6 1. Identity - is finding
You must be accountable for keeping records safe, reporting problems, and for your own decisions. You must also be observant and keep your training and policies up to date. You must follow standard procedures in all care work this includes use of resources and equipment. As your role as a carer you must respect the individuals wishes, maintain confidentiality and recognise signs and symptoms of abuse, we must also make sure that the individual has their right to make their own decisions and respect them, report concerns to line manager. Understand support available for addressing dilemmas that may arise about duty of care.
P3) Explain risk assessment processes in the context of everyday activities in health and social care. It is required by the law that every care organisation need to carry out the formal risk assessment for their care setting. Risk assessment helps to determine the possibility of potential hazard in relation to given situation or any existing recognised threat. The aim of a risk assessment process is not only to focus on keeping resident safe but they should be person centred and promote independence, choice and autonomy. It should be reviewed regularly and all the members of staff need to have a clear understanding of the risk assessment process.
Britain has ‘pooled’ its sovereignty with the EU- it has shared with it. Veto: a constitutional right to reject a decision or proposal made by a law-making body. The Characteristics of the UK Constitution 1.) It is uncodified The British constitution is not written anywhere officially as one main document and is thus referred to as ‘uncodified’. There are, however, statutes, books of authority and EU treaties to convey certain laws, but mostly, the constitution of the UK exists in the form of conventions and common law or even tradition.
Duty of Care 1. Introduction This paper details the meaning of duty of care, challenges and dilemmas that may occur and the support opportunities available in order to deal. It also outlines the procedures for dealing with complaints should they occur. 2. Duty of Care: Definition Duty of Care is a legal obligation to always act in the best interests of everyone to ensure that those receiving healthcare services receive safe and appropriate care and safe from danger and misuse.