Using what you've learned from the interview and your research, analyze the customer service environment at this company. How can customer service be improved? What are your recommendations to this company based on what you've learned? One of the major characteristics of a retailing business is direct contact with the ultimate consumers. There are so many factors that make retailing business a success.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
I can also review pass work to gain a further understanding and feel for what standards are expected for employees of the company. Assessment Criteria 2.3 and 2.4 The purpose and benefits of taking on new challenges and adapting to change is for the improvement and bettering of oneself. It shows a willingness to want to learn new knowledge and skills and the desire to build upon yourself. It also shows you are committed to the company and will undergo all required training. This will benefit both yourself and the company as it will expand your knowledge base and help to improve productivity and efficiency within your organisation.
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
Each person that comes in will have a different view on the business. Utilitzing the core workforce allows the company the consistency that it needs to become successful. This is a easy way to promise customers that they will obtain the same customer service no matter what store they stop into. Hire or Retain:Tanglewood should absolutely work on retaining their associates and developing them. This shows the company ability to invest in their associates and assist with employee relations.
The strategic plan will help provide better, more targeted service to its clients and will be more specific on how the company will go about achieving company goals. The strategic plan will help Riordan’s executives understand the company’s direction by reviewing past progress and making changes to improve and grow. The strategic plan is an organizational tool that will help keep Riordan on track to meet growth and financial objectives. Need for a Strategic Plan Successful businesses are effective at identifying opportunities for growth and ensuring every manager has the same goals. For Riordan to further strengthen their strategic plan, they can develop a financial model based on their income and cost assumptions they would anticipate under the plan (Mikrut, 2010).
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
Training Plan Landslide Limousine HRM/531 January 20, 2014 Training Methods “Training consists of planned programs designed to improve performance at the individual level, group, and/or organizational levels. Improved performance, in turn, implies that there have been measurable changes in knowledge, skills, attitudes, and/or social behavior” (Cascio, p. 290). Developing an effective employee training program will be fundamental to the long term success of Landslide Limousines. A clear understanding of the company’s policies, goals, philosophy, and job functions will eventually lead to a higher customer satisfaction rate and higher profits. Employee training will help set a clear understanding of what is expected of them, inform them of their responsibilities and the clearly identify the role they will play within the company.
They value the input they are able to give to the company, the advancement opportunities, and the availabilities of their management. This opportunity stems from a practice within Tanglewood that exemplifies that all employees are members of the core work force. The core workforce is viewed as essential for the organizational values and culture that Tanglewood seeks to develop and maintain. I also focused on the company’s emphasis of “straight talk”. The company believes that involving employees in on the import ants such as; their share price, overall profitability, along with other details about the company’s activities, this causes them to think like
Executive Summary There are many factors to consider when it comes down to running a successful business such as organizational behavior, marketing strategy, and economics and finance. Organizational behavior is aimed at elevating employees’ performance and organizational commitment. The marketing strategy used by a business to reach out to their target market(s), remain competitive, and make a profit. Economics and finance make it possible for businesses to apply and use various metrics to doing business to remain efficient and competitive. Many people are involved in the success of a business.