Tqm Ethics Essay

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Mohammad Khan Ethic Feb. 27, 2014 Total Quality Management (TQM) refers to management methods used to improve quality and productivity in business organizations. TQM is a wide-ranging management approach that works across an organization, involving all departments and employees and extending backwards and forwards to include both suppliers and customers. TQM, in the form of statistical quality control, was invented by Walter A. Shewhart. It was initially implemented at Western Electric Company. TQM was demonstrated by the Japanese industry through the intervention of W. Edwards Deming—who has come to be viewed as the "father" of quality control, quality circles, and the quality movement. Walter Shewhart, who was then working at Bell Telephone Laboratories, first developed a statistical control chart in 1923. Deming had developed a critical view of production methods in the U.S. during the war, particularly methods of quality control. Deming went to Japan at the request of the U.S. State Department to help Japan in the preparation of the 1951 Japanese Census. He found Japanese executive interested in his ideas. Japan began a process of implementing what came to be known as TQM. U.S. producers jumbled to adopt quality and productivity techniques that might restore their competitiveness. Deming's approach to quality control came to be recognized in the United States. The basic elements of TQM, as explained by the American Society for Quality Control, are 1) policy, planning, and administration; 2) product design and design change control; 3) control of purchased material; 4) production quality control; 5) user contact and field performance; 6) corrective action; and 7) employee selection, training, and motivation. In a nutshell, this core method requires that quality standards are first set by establishing
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