The Supervisor's Role in Training Employees on the Proper Use of Technology in Today’s Workplace

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April Lucas-Masselis Duus MGT150-I01 Final Paper November 4, 2013 The Supervisor's Role in Training Employees on the Proper Use of Technology in Today’s Workplace With today’s technological advances, many organizations are experiencing an unprecedented use of cell phones in the workplace. Casual observation reveals that cell phones have taken over the way we communicate in the workplace. There are pros and cons to cell phone use in the workplace, but it is also important to understand the potential liability that cell phones bring to the workplace. Cell phones have a profound impact on the workplace that affects employees, supervisors and customers alike. One of the major concerns for organizations is that many of the devices are capable of taking pictures, recording audio and video, connecting to the internet and sending text messages. Without proper training and policies to guide the appropriate use of these devices, an organization’s personnel may engage in behaviors that are disruptive and pose a legal consequence. Despite their popularity, we must consider whether cell phones are more of a workplace convenience or just a source of irritation. It can be argued that cell phones are not the source of disruptions in the workplace rather it’s the behaviors of the person using the cell phone that creates the real problem. These behaviors are affecting employee anger, anxiety and stress levels. A review of recent research reveals the four most disruptive behaviors in the workplace are (a) annoying ring tones, (b) talking to loudly, (c) interrupting meetings, and (d) inappropriate conversations in public. Cell phone ringtones have been responsible for disrupting meetings, training sessions and productivity in the workplace. Depending on the ringtone, it can also be a source of embarrassment for the owner, co-worker or employer. This is not a new problem.

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