The Royal Dutch Shell Case Study

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CRANEFIELD COLLAGE ROYAL DUTCH/SHELL CASE STUDY What does it take to bring change? Gideon Ikho Metuse 8607015593084 10/2/2013 P a g e |1 Contents EXECUTIVE SUMMARY ............................................................................................ 2 INTRODUCTION ........................................................................................................ 3 PROBLEMS IDENTIFIED IN THE ROYAL DUTCH/SHELL COMPANY .................... 4 1. Organisational Structure ...................................................................................... 4 2. No Programme Management .............................................................................. 5 3. Poor Communication and Reporting Lines .......................................................... 5 4. Unethical Behaviour from Management .............................................................. 6 5. Poor Executive Leadership ................................................................................. 6 6. Poor Risk Management ....................................................................................... 7 7. Poor Policies ....................................................................................................... 7 8. No Total Quality Management ............................................................................. 8 RECOMMENDATIONS FOR SOLVING THE PROBLEM IDENTIFIED ..................... 9 1. 2. 3. 4. 5. 6. Introduce Proper Leadership ............................................................................ 9 Introduce a Learning Organisation Culture ....................................................... 9 Managing Change .......................................................................................... 10 Setup a Programme Office ............................................................................. 11 Introduce a portfolio

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