The Melt Down of Jet Blue

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The Meltdown of Jet Blue Name XBIS/219 May 17, 2012 Dr. Veronica Sims The Meltdown of Jet Blue There were a number of issues that contributed to the service shut down of Jet Blue. Poor planning and lack of resources are the biggest factors that led to the melt down. Jet Blue decided to try to wait out the storm. It seems that if they would have just turned to the national weather channel they would have received information that the storm was not going to break. The weather channels show how storms move and progress over a certain period of time. Furthermore, the airline provider could have alleviated some of the stress and inconvenience to its customers by providing more availability to the number of services provided on their online website and in airport kiosks. If customers had the option to change flight reservations online or while in the airport, that would have cut down the number of call the providers agents were receiving. As a result, the phone wait times would have decreased and there would be less need to have more employees manning the phones. To add to the frustration, Jet Blue does not have a system that allows them to track customer’s lost luggage. This is a system that no airline should be without because there can often be no cash value placed on a person’s belongings. Passengers put their trust in the airline that their belongings will be handled responsibly. Jet Blue had all bases covered in terms of a smooth operation. The airline needs to be more cautious and attentive to how bad situations may be handled in the event that they may occur. A company has to take into consideration the “what ifs.” Also, every company has to have a strong IT system and provide convenience to its customers by allowing access to certain resources. Ability to re-book flights online or at an airport kiosk are vital. This is not only for the customer, but

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