The Marketing Mix of Dell Computers

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The Marketing Mix of DELL Computers Katina R. Gaines MKT/421 September 26, 2012 Tracey Coomes The Marketing Mix of DELL Computers Marketing is one of the most important aspects of running a successful business. Marketing allows the owners of the business to be creative in convincing the consumer that the business product is needed and wanted. The world of technology has opened the doors in many ways that allows more effective ways on marketing products. The success of a company depends on more than just selling a product or service. It takes more than advertising, customer service, or a huge product, to make a business successful. Marketing the company is how and why successful businesses manage to be successful. In this paper I will describe the marketing mix of DELL. I will also discuss the marketing strategy and tactics. I will also explain how DELL implements the elements of the marketing mix in the company’s marketing strategy. DELL Inc. was started in 1984 by a 19-year-old college student named Michael Dell with only $1,000. The first computer system was built in 1985, featuring an Intel 8088 processor running at 8MHz, a 10MB hard drive and a 5.25’ floppy drive (DELL, 2012). Dell was also the first company in the industry to offer risk free returns and next-day at-home product assistance, they set the bar for customer service. In 1987 DELL went international in retail by opening their first subsidiary in the United Kingdom. Four years after the birth of PCS the company was growing at 80% annually. At that time Michael Dell decided to take the company public. In 1988 Dell raised $30 million in its first initial public offering increasing the company’s capital from $1,000 to $85 million. In 1989 dell joined the revolution of mobile computers and introduced their first laptop, the 316LT. Dell became the part of the top five in

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