This means that they must effectively be able to communicate with customers as this could be the difference into whether a product sells or not e.g. if Tesco's are having a complaint about a electronic device that doesn't work then they would ask for a replacement or a refund however they may not have the receipt so the customer would not be able to get a refund however they may be able to negotiate and the business must think of a solution to avoid any misunderstanding or conflict. As customers are the main attraction of the business, they need to be impressed by what the business has to offer. When the business needs to provide service or sell products to customers they will have to use persuasive techniques to make them purchase goods from the business. The assorted ways in which a business communicates with the customers effectively to satisfy them is known as the 'Promotional mix'.
Communication is a big deal so they are taught these ability when they first start basic training. Effective communication is important in the workplace it helps them engage with their co-workers, so communication is top priority when it comes to public services. Non-verbal communication: Non-verbal communication includes body language, hand gestures it is important especially communicating with someone who’s English is poor or a deaf person. Your body language shows more than what you’re trying to say. Verbal communication: Verbal communication is the most effective communication it can be spoken over the phone and also face to face.
Unit 4 Assignment 1 Leon Taylor P1 - For this section I have chosen to use B&M Bargains as my selected business to talk about and display the forms of information that they use. Within B&M there are many formats of communication and types of information used in order to make sure that the business runs successfully. These types of communication are very important in maintaining the companies good image and replicating professionalism and quality with there partners and customers. Firstly within B&M one of the main types of communication that is used within B&M is verbal communication. This type of communication within B&M is probably the most important as it is the most common type of communication used and is vital in making sure that important business deals can be made and so customers and clients feel secure and can create an understanding with the company.
AC 1.1 Communication is important at work for many reasons. Your team must be able to interact with each, this will help the work or job get done. As quickly and effectively as possible. Also this helps morale within the team, and helps more free following communication to continue. For work to take place the manager or leader must be able to communicate to the tem what she requires.
Primarily, in order to have a successful business they need to have plenty of happy customers. In detail, to keep them happy customers need to feel taken care of when they call these companies with problems, which means they want to be able to understand who they are speaking to. By outsourcing jobs we face a big language barrier and when customers cannot be taken care of properly they will go elsewhere with their
This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company. Employees need to know that their ideas are being heard, and they must be presented with ways to improve themselves or the process as a result. Another, de-motivating factor that is affecting employee motivation is the perception of inequity amongst the supervisors and workers. Workers at the Engstrom have complained that supervisors should not receive
In the work setting, communication is one of the most important tools we use as it can help build trust with colleagues, clients and their families, helps us to understand the individual’s needs, negotiation, and to help us de-escalate a tense situation. 2) Be able to meet the communication and language needs, wishes and preferences of individuals. 2.2) Describe the factors to consider when promoting effective communication. There are many factors when communicating with an individual, and some of which can impair a form of communication, these can be an individual who is mute (cannot speak), deaf or perhaps just does not speak or understand the languages we use. Other things to consider are the scenario of communicating, whether it’s to a group of people, on a one-to-one basis, formal, professional or even the environment (Too loud to communicate effectively).
2.2 How would you challenge discrimination that you may witness in your workplace? It is the responsibility of a care worker to challenge any discrimination that they may witness in a workplace. This can be done by reporting it to management but also telling the person involved what the policy on discrimination is about. It would be a good idea for the person to undergo some training on discrimination if they lack that knowledge but it would also be important to give reassurance to the service user that everything is being dealt with professionally. 3.1 Describe when you feel that you may need additional information, advice and support about diversity, equality and inclusion, give an
Writing an Argument Writing an argument is essential to any business situation. In order to write a fairly decent argument, a person has to first find a credible source in which to base their argument off of. There are many different ways a person can communicate their argument and if they do not present their argument formally, they will cause miscommunication. Knowing which form of communication will help to present an argument effectively. By assessing information properly it can help to effectively present your argument.
Employers advertising, post up a clear job descriptions what explains the requirements for that role to help it maintain a high standard of care if workers are not keeping up to task or over doing work within their job role could jepardise their position or even put risk to the service user at hand. Concluding that working within the agreed scope of your job entitles you to gain more knowledge of areas that you are required of you and an understanding of how to manage your team effectively and consistently. 3.1 it is important to work in partnership with others because their profession can enhace a beteer outcome for the service user and also yourself as theres many kinds of partnerships with different people you can only work according to your scope of the job role, but the too also would have the same scope of the job in their job description, giving these into consideration you can carry out a job without predjudice and effectively build a positive work relationship. Having good team work does require some understanding boundries within the team , this can be: * roles and